Appeals Supervisor

City of New York•New York, NY

3d•$85,000 - $90,000•Hybrid

About The Position

The NYC Department of Finance (DOF) is responsible for administering the tax revenue laws of the city. The Customer Operations Division oversees various business centers and divisions, including Adjudication, which handles hearings and appeals for parking and camera violations. The Adjudication Division is seeking an Appeals Supervisor to support the Chief Administrative Law Judge and other judges. This role involves overseeing staff who manage critical, time-sensitive functions related to the adjudication of over 2 million summonses annually, including appeal, broker, and representative hearings. The selected candidate will report to the Director of Operations.

Requirements

Permanent Principal Administrative Associate Civil Service title or permanent in a comparable Civil Service title eligible for a 6.1.9 title change.
A baccalaureate degree from an accredited college and two years of satisfactory full-time progressively responsible clerical/administrative experience, one year of which must have been in an administrative capacity or supervising staff performing clerical/administrative work of more than moderate difficulty; or
An associate degree or 60 semester credits from an accredited college and three years of satisfactory full-time progressively responsible clerical/administrative experience including one year of the administrative supervisory experience described in '1' above; or
A four-year high school diploma or its educational equivalent approved by a state’s department of education or a recognized accrediting organization and four years of satisfactory full-time progressively responsible clerical/administrative experience including one year of the administrative supervisory experience as described in '1' above; or
Education and/or experience equivalent to '1', '2', or '3' above. However, all candidates must possess the one year of administrative or supervisory experience as described in '1' above.
Education above the high school level may be substituted for the general clerical/administrative experience (but not for the one year of administrative or supervisory experience described in '1' above) at a rate of 30 semester credits from an accredited college for 6 months of experience up to a maximum of 3 year.

Responsibilities

Supervise the daily work of clerical staff by monitoring work queues and assigning daily tasks, including mail distribution, hold verification, address/status updates, filing maintenance, quality control, and timely report submissions.
Review and maintain broker, company representative and owner forms and required documentation.
Perform necessary adjustments to databases to rectify errors on STARS and NYCServ.
Serve as backup approver for time and leave in CityTime and assisting with electronic performance standards management.
Review and resolve difficult schedule requests by CRM or phone.
Maintain comprehensive records management systems and compiling unit statistical data.
Prepare daily, weekly, and monthly unit reports.
Ensure brokers and company representatives are contacted timely for hearing scheduling.
Complete special projects and assignments as directed by the Chief Administrative Law Judge.
Serving as liaison for adjudications, collaborating with internal DOF units, including IT, Parking Operations, Legal, Collections, and External Affairs, to support automation initiatives and enhancements to NYCServ and CC web platforms.
Work with Parking Operations, External Affairs, and Legal to ensure platform instructions and verbiage are legally accurate and customer friendly.
Oversee paper and electronic evidence submissions and uploading hearing files in compliance with 2024 administrative rule changes.