Appeals & Grievance Coordinator I

CareOregon • Portland, OR

1d • $25 - $31 • Remote

About The Position

The Appeals and Grievance Coordinator I position is responsible for coordinating appeals and/or grievances at the entry level. This includes tracking, documentation, collection and file maintenance, all in strict compliance with state and federal regulatory requirements. This role requests documentation as needed to review and process determinations in accordance with policies and procedures. Additionally, the position may communicate with members and other internal and external customers in matters relating to appeals and/or grievances.

Requirements

• Minimum 1 year experience providing administrative support, customer service, clerical processing, and/or clerical production support
• Knowledge of medical and health insurance terminology preferred
• Knowledge of Medicaid health plan and Medicare benefits preferred
• Knowledge of applicable DMAP rules and regulations preferred
• Knowledge of managed care principles preferred
• Ability to consistently meet high production standards
• Ability to consistently meet high quality standards
• Ability and willingness to cross-train as needed
• Ability to adhere to HIPAA regulations (e.g., maintain confidentiality of protected health information)
• Computer skills including ability to use Microsoft Office applications and internet search functions
• Ability to proofread work and ensure accuracy
• Ability to work in fast-paced environment with tight deadlines and high-quality standards
• Ability to independently prioritize work
• Growing ability to use critical thinking and problem-solving skills
• Excellent spoken and written communication skills, including correct spelling and grammar
• Good customer service skills
• Ability to work with internal and external people to effectively resolve cases
• Growing ability to respond to sensitive or complex issues with tact and diplomacy
• Good interpersonal skills and ability to work cohesively within a team environment
• Ability to work effectively with diverse individuals and groups
• Ability to learn, focus, understand, and evaluate information and determine appropriate actions
• Ability to accept direction and feedback, as well as tolerate and manage stress
• Ability to see, read, and perform repetitive finger and wrist movement for at least 6 hours/day
• Ability to hear and speak clearly for at least 3-6 hours/day

Nice To Haves

• Experience with Appeals and Grievances, Claims or Utilization Management
• Experience working with Medicaid or Medicare
• Experience with insurance billing
• Experience in a medical, healthcare or insurance setting

Responsibilities

• Receive and validate requests for appeals and/or grievances.
• Review appeals and/or grievances to ensure compliance with state and federal requirements.
• Communicate with members and providers in accordance with state and federal requirements as needed to complete requests.
• Locate or request necessary information from internal and external sources to complete appeals and/or grievance reviews.
• Crosstrain on appeals, grievances, additional lines of business and other areas as needed.
• Maintain and track accurate and complete records and other documentation.
• Work with Quality Assurance clinicians, other CareOregon staff and delegated entities to ensure that appeals and/or grievance requests are managed in accordance with state and federal guidelines.
• Route appeals and/or grievance requests to the appropriate staff for additional review when needed.
• Create documents to share final resolution of appeal/grievance with members and/or providers.
• Prioritize and organize work to effectively meet strict deadlines as outlined by state and federal requirements; ask for assistance if uncertain of priorities.
• Responsible for consistently meeting high production and quality standards.
• Maintain confidentiality of all communications, records, and other data in accordance with HIPAA regulations, established quality management processes, and the highest professional standards.
• Collaborate with teams across the Clinical Operations department to ensure work and goals are met.
• Assist with gathering and assembling documentation and records needed for audits, external reviews, administrative hearings and internal committees.

Benefits

• competitive pay
• bonus opportunity
• medical, dental, vision, life, AD&D, and disability insurance
• health savings account
• flexible spending account(s)
• lifestyle spending account
• employee assistance program
• wellness program
• discounts
• multiple supplemental benefits (e.g., voluntary life, critical illness, accident, hospital indemnity, identity theft protection, pre-tax parking, pet insurance, 529 College Savings, etc.)
• strong retirement plan with employer contributions
• PTO
• Paid State Sick Time
• paid holidays
• volunteer time
• jury duty
• bereavement leave
• 401(k) contributions

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed