Appeals Analyst II - District 2

Cook County•Chicago, IL

21h•Hybrid

About The Position

The Appeals Analyst II is responsible for analyzing assessment appeals for residential property in Cook County, in a fair, uniform, and timely manner. This position reports to the First Assistant Commissioner of the applicable District (e.g., 1, 2 or 3). The Appeals Analyst II makes complex analytical decisions to ensure the fair and uniform assessment of property, applying appropriate rules, regulations, policies, and other guidelines. The Appeals Analyst II is a deputy under the Illinois Property Tax Code and assists with the proper discharge of Board duties. This authority includes the ability to administer oaths, preside over hearings and examine parties or witnesses at a hearing. On behalf of his or her Commissioner, the analyst must be able to discuss, explain and support their decisions and/or recommendations on various appeals. Lastly, the position must have the ability to assist other employees and perform other assignments and duties as may be required.

Requirements

Knowledge of CCBOR procedures, the Illinois Property Tax Code, policies, practices, and guidelines, or the ability to gain such knowledge.
Ability to work independently.
Ability to make executive decisions and implement the Commissioner’s policies and the CCBOR mission.
Basic arithmetic skills.
Ability to communicate effectively, both orally and in writing, including public speaking skills.
Strong organizational skills.
Must be computer literate, with skill and efficiency in accurately entering, reviewing, and retrieving data and the ability to utilize CCBOR systems and databases.
Ability to obtain CIAO designation from the International Association of Assessing Officers (IAAO) within a year of employment.
Possession of a bachelor’s degree from an accredited college or university, and four (4) years of full-time paid work experience in a professional office setting OR possession of a valid high school diploma or General Education Development (GED) certificate, or an associate degree and eight (8) years of full-time paid work experience in a professional office setting.

Nice To Haves

Master’s degree or Juris Doctor from an accredited college or university.
2+ years full-time paid work experience with assessments, real estate tax appeals or in the appraisal industry.
Bilingual with proficiency in Spanish, Polish, Korean, Hindi, or Mandarin languages.
Possession of the CAE designation from the International Association of Assessing Officers (IAAO) or MAI or SRPA designation from the Appraisal Institute.

Responsibilities

Analyze appeals filed by residential property owners.
Responsible for reviewing and adjudicating a high volume of tax appeals in a fair, efficient, and organized manner.
Preside over property tax appeal hearings.
Elicit and evaluate evidence from the taxpayer or their representative when necessary.
Review complex appraisals.
Communicate and correspond with taxpayers to answer questions and resolve matters relating to appeals, including answering in-person, telephone, or email inquiries about appeals, providing direction to the appropriate forms, when necessary.
May be responsible for PTAB matters: Represent the Cook County Board of Review (“CCBOR”) before the Illinois Property Tax Appeals Board (“PTAB”) when defending CCBOR decisions on appeal. Prepare and present documentary evidence at PTAB hearings. Draft and argue briefs in support of CCBOR decisions. Evaluate taxpayer and taxing district evidence, cross-examine witnesses, and vigorously defend CCBOR decisions and/or negotiate favorable settlements.
May be responsible for exemptions: Analyze applications for property tax exemptions for, inter alia, churches, hospitals, and schools.
Provide excellent customer service to all CCBOR customers.
For each District (1, 2 or 3), analysts will typically be assigned outreach duties. Those outreach duties include preparing and presenting presentations to groups and organizations to educate homeowners about the property tax system and to help homeowners file appeals with the CCBOR. Outreach hours may be scheduled outside of standard work hours.