Appeal Supervisor

The TJX Companies, Inc.•San Marcos, CA

11d•$18 - $19•Onsite

About The Position

The Appeal Supervisor is responsible for executing receiving and merchandising standards while helping Associates process merchandise efficiently and effectively as a team. The role supports an excellent customer experience through customer engagement, store cleanliness, and exemplary service. The supervisor coordinates truck deliveries and merchandise flow, trains and mentors Associates, monitors team productivity, and works with management to set priorities and address training needs. The position also supports store safety, compliance, recovery, and shrink-reduction goals.

Requirements

Able to work a flexible schedule, including nights and weekends.
Superior communication and organizational skills, with attention to detail.
Able to multitask.
Able to respond appropriately to changes in direction or unexpected situations.
Effective team player when working with peers and supervisors.
Able to lift heavy objects, with or without reasonable accommodation.
Able to train others.
One year of retail experience and six months of leadership experience.

Responsibilities

Create a positive internal and external customer experience.
Promote honesty and integrity and maintain confidentiality.
Coordinate truck delivery and prioritize processing merchandise onto the sales floor.
Train and mentor Associates on established merchandising and processing principles.
Ensure merchandise is properly tagged, hung, secured, and coded.
Communicate with the Coordinator on Duty to support efficient flow of goods to the sales floor.
Ensure Associates complete tasks and activities according to the store plan, prioritizing as needed.
Monitor team productivity and coach Associates as necessary.
Organize and rotate back stock for easy replenishment.
Maintain merchandising philosophy and signage standards.
Maintain organizational, cleanliness, and recovery standards in the backroom.
Ensure compliance with recycling and, where applicable, hazardous waste programs.
Communicate priorities accurately and effectively with management and Associates and provide progress updates.
Give and accept recognition and constructive feedback.
Partner with Management on Associate training needs to increase effectiveness.
Ensure adherence to labor laws, policies, and procedures.
Promote credit and loyalty programs.
Support and participate in store shrink-reduction goals and programs.
Promote safety awareness and maintain a safe environment.
Perform other duties as assigned.

Benefits

Associate discount
Employee assistance program (EAP)
Smoking cessation support
Bereavement benefit
401(k) Associate contributions
Child care and cell phone discounts
Pet insurance
Legal insurance
Credit union
Referral bonuses
401(k) match, for Associates who meet service or hours requirements
Medical, dental, and vision insurance, for Associates who meet service or hours requirements
Health savings account (HSA), for Associates who meet service or hours requirements
Health care flexible spending account (FSA), for Associates who meet service or hours requirements
Life insurance, for Associates who meet service or hours requirements
Short- and long-term disability, for Associates who meet service or hours requirements
Paid parental leave, for Associates who meet service or hours requirements
Paid holidays, vacation, and sick time, for Associates who meet service or hours requirements
Auto and home insurance discounts, for Associates who meet service or hours requirements
Scholarship program, for Associates who meet service or hours requirements
Adoption assistance, for Associates who meet service or hours requirements
Competitive salary and benefits package