App Systems Admin
Norwegian Cruise Line Holdings Ltd.•Miami, FL
•Hybrid
About The Position
We are seeking a SPMS Application Administrator to support, configure, and optimize shipboard and shoreside hospitality systems. This role is responsible for application administration, production support, system integrations, reporting, security, and operational readiness across a 24/7 environment.
Requirements
- Bachelor’s degree in information technology, Computer Science, Hospitality Technology, or equivalent practical experience.
- Experience supporting enterprise applications in cruise, hospitality, hotel, resort, or similar operational environments.
- Experience working in high-availability or 24/7 production support environments.
Nice To Haves
- Oracle Database, SQL, PL/SQL, and Windows Server
- Application integrations, XML/JSON, REST/SOAP APIs
- Reporting tools such as Crystal Reports, SSRS, Power BI, or Jasper Reports
- ServiceNow or similar ticketing platforms
- Network/server troubleshooting and hospitality systems architecture
- SPMS implementations, cruise new-builds, dry docks, cloud hospitality systems, or large-scale application rollouts.
Responsibilities
- Administer, maintain, and configure SPMS environments, including users, roles, permissions, and operational settings.
- Perform upgrades, patches, deployments, and system health monitoring.
- Provide Level 2 and Level 3 support for shipboard and shoreside application issues in a 24/7 operational environment.
- Troubleshoot logs, databases, interfaces, and transactions.
- Partner with vendors, technical teams, and business stakeholders to resolve incidents and support operational continuity.
- Develop SQL queries, reports, and data extracts to support operational and business needs.
- Perform data validation and reconciliation.
- Support integration between SPMS, POS, reservation, financial, and third-party hospitality systems.
- Troubleshoot interface failures, data synchronization issues, and support integration testing.
- Support new-build, dry dock, rollout, upgrade, testing, UAT, and production deployment activities.
- Document configurations, procedures, and process improvements.
- Support security standards, user provisioning, access reviews, audit requests, and compliance requirements.
- Ensure data integrity and compliance with company policies.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
Upload and Match Resume
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
