App Support Analyst I

Brotherhood Mutual Insurance Company • Fort Wayne, IN

5d • Onsite

About The Position

Responsible for providing technical support, troubleshooting, analysis, and training for insurance applications to independent agent partners, employees, and customers through phone, email, and in-person communication.

Requirements

• Must possess strong customer service skills including clear written and verbal communication.
• Must work well in a team environment through open communication and collaboration.
• Must demonstrate patience working with people struggling to learn technical systems.
• Interface effectively with external contacts, Brotherhood employees, managers, and other staff members.

Nice To Haves

• Bachelor’s degree is preferred.
• One year of work with computer systems, business analysis, or software support is desired.
• Insurance industry background is desired.
• Technology and/or Insurance Certifications (A+, ITIL, CPCU, CISR, Agile Development, etc.) are a benefit.
• Familiarity with church operations and conducting oneself in a manner that will neither alienate nor offend persons within this target niche.

Responsibilities

• Provide technical support to end users on various issues relating to insurance software applications through prioritization, documentation, and resolution.
• Log, track, and test system bugs and feature enhancements while providing status updates and workarounds to end users.
• Assist in root cause analysis resulting in interaction with business analysts, developers, and key business resources for appropriate and timely solutions.
• Create new user accounts in a timely manner with respect to all security requirements.
• Assist in mass communication to end users for product rollouts, new features, outages, and best practices.
• Assist in creating written and visual training material for appropriate user education.
• Attend budgeted training seminars to gain knowledge and skills required to grow and excel in fulfilling the responsibilities of this role.
• Complete other projects as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree