APP, Primary Care Inboxologist, Full Time Day

The Valley Hospital•Oakland, CA

6d•Onsite

About The Position

The APP Inboxologist is a dedicated Advanced Practice Provider responsible for managing and optimizing ambulatory electronic health record (EHR) inbox workflows. This role focuses on timely review, triage, and resolution of patient messages, test results, medication requests, referrals, care gaps, and other non-face-to-face clinical tasks. The APP Inboxologist serves as an extension of the primary care team, improving patient access, reducing provider administrative burden, enhancing quality outcomes, and ensuring timely communication with patients.

Requirements

Graduate of an accredited Physician Assistant program as determined by the Committee on Allied Health. Education and Accreditation or a current Registered Professional Nurse and Graduate of an accredited Nurse Practitioner Program/Masters in Nursing.
Current Certification from the National Commission on the Certification of Physician Assistants (NCCPA) or for Advanced Practice Nurses a current Certification from the American Nurses Credentialing Center (ANCC) or from the American Academy of Nurse Practitioners (AANP) and Registered Nurse First Assist (RFNA)certification if assisting in OR.
Hold a valid, current New Jersey license.
Obtain a New Jersey CDS and federal DEA certificate upon employment if not already covered.
Minimum of 2 years of clinical practice experience in area Primary Care /Urgent Care/ Emergency Department
Proven relationship-building skills with physicians as well as with all other key stakeholders
Skilled in problem resolution and strong analytical capabilities
Ability to build trust and confidence with utmost integrity
Ability to lead change and build consensus to support change
Solid clinical and clinical data related analytical skills
Ability to serve as a role model for collegiality and collaboration across the organization
Outstanding people skills
Ability to communicate clearly and concisely, both verbal and written
Ability and interest to function as part of a team
Exhibits a strong orientation toward the provision of high quality, cost effective, comprehensive medical care
Demonstrates behavior that is courteous, caring, respectful and compassionate.
Listens and responds in a non-judgmental manner, with clear explanations
Demonstrates behavior that models the Valley Health System values and standards as well as the Valley Medical Group Mission and Vision Statements
Represents the organization positively
Respects patient confidentiality always
Honors commitments to the job and coworkers
Speaks constructively about coworkers and the organization
Assumes responsibility and accountability of job duties
Supports company-wide efforts to improve and maintain a high level of patient/customer satisfaction as evidenced by (but not limited to) customer/patient satisfaction survey scores

Responsibilities

Review and manage assigned provider inboxes daily.
Triage patient portal messages according to established protocols.
Address routine clinical questions within APP scope of practice.
Escalate complex, urgent, or high-risk clinical concerns to the appropriate physician.
Ensure timely response to patient inquiries and requests.
Review laboratory, imaging, pathology, and diagnostic test results.
Communicate normal and stable results directly to patients.
Coordinate follow-up testing, appointments, and referrals as appropriate.
Escalate abnormal or critical findings according to organizational protocols.
Ensure closure of all test result workflows.
Process medication refill requests using approved protocols.
Review medication adherence and identify gaps in therapy.
Monitor medication-related safety alerts and follow-up needs.
Identify patients due for preventive services and chronic disease monitoring.
Support quality initiatives related to HEDIS, ACO, value-based care, and population health programs.
Conduct outreach for care gap closure and chronic disease management.
Participate in quality improvement initiatives.
Document all patient interactions accurately within the EHR.
Maintain compliance with regulatory, organizational, and payer requirements.
Follow evidence-based clinical protocols and standing orders.
Support audit readiness and quality documentation standards.

Benefits

Medical/Prescription, Dental & Vision Discount Program (Full Time/Part Time Employees)
Group Term Life Insurance and AD&D(Full Time Employees)
Flexible Spending Accounts and Commuter Benefit Plans
Supplemental Voluntary Benefits ( e.g. Short-term and Long-term Disability, Whole Life Insurance, Legal Support, etc.)
6 Paid Holidays, Paid Time Off (varies), Wellness Time Off, Extended Illness
Retirement Plan
Tuition Assistance
Employee Assistance Program (EAP)
Valley Health LifeStyles Fitness Center Membership Discount
Day Care Discounts for Various Daycare Facilities