APP Manager/ NP- Palliative Care BWH

Mass General Brigham•Boston, MA

2d•Onsite

About The Position

The APP Manager for Palliative Care is a clinical and operational leader in the Division of Palliative Care and Geriatrics at Brigham and Women's Hospital (BWH) and Brigham and Women's Faulkner Hospital (BWFH). The position combines direct patient care with management oversight of a team of nurses and advanced practice providers (APPs), and collaboration with leadership across Mass General Brigham. The manager maintains a clinical practice caring for hospitalized patients and their families while helping shape palliative care delivery and leading the team. The role provides comprehensive symptom management, advance care planning, and goals-of-care discussions. It oversees team performance, hiring, onboarding, training, scheduling, coaching, professional development, and appraisals. The APP Manager also collaborates on strategic planning, operational structures, clinical workflows, care delivery models, program integration, and quality improvement. Additional responsibilities include ensuring staffing coverage and compliant operations, monitoring productivity and clinical outcomes, and serving as a liaison among hospital, physician, nursing, and APP teams.

Requirements

Master's in Nursing (MSN), DNP, or PhD degree in Nursing.
Completion of a master's or post-master's degree in an adult program accredited by CCNE or NLNAC.
Completion of an approved formal education program preparing professional nurses to practice as nurse practitioners.
Current Adult/Gerontology (AGNP) certification from an accredited APRN certifying body.
DEA registration.
Current APRN license to practice in Massachusetts.
At least 5 years of experience as an Advanced Practice Provider.
Progressive leadership experience.
Experience in inpatient palliative care.
Strong clinical knowledge as a Nurse Practitioner.
Strong managerial presence and ability to provide and direct feedback and guidance to staff.
Strong interpersonal communication skills.
Ability to function effectively in a fast-paced environment.
Results-oriented approach and strong attention to detail.

Nice To Haves

Hospice and Palliative Care Nursing Certification (CHPN or ACHPN).
Palliative care fellowship training.

Responsibilities

Maintain an active clinical practice providing palliative care to hospitalized patients and their families.
Provide comprehensive symptom management, advance care planning, and goals-of-care discussions.
Serve as a clinical expert and resource for the nursing, APP, and interdisciplinary palliative care teams.
Participate in quality improvement initiatives and implementation of evidence-based practice.
Oversee and manage the performance of a team of nurses and APPs.
Hire, onboard, orient, train, and schedule APP team members.
Coach, mentor, and support staff professional development; complete performance appraisals and address disciplinary matters as needed.
Foster a collaborative team culture supporting clinical excellence and professional growth.
Partner with MGB and MGH leadership to develop and implement strategic plans for the palliative care division.
Contribute to operational structures, clinical workflows, and care delivery models.
Participate in division-wide planning meetings and strategic initiatives.
Support integration of palliative care services across BWH clinical programs and identify opportunities for program growth, innovation, and quality improvement.
Ensure appropriate staffing coverage and clinical operations for the APP and nursing team.
Monitor team productivity, quality metrics, and clinical outcomes.
Participate in departmental meetings, committees, and hospital initiatives.
Collaborate with nursing, social work, chaplaincy, and other interdisciplinary team members.
Maintain compliance with hospital policies, regulatory requirements, and professional standards.
Assist with quality assurance programs and ensure continuing education and teaching for APPs.
Ensure APPs follow proper billing compliance rules and methodology.