App Activation Ambassador

Hollywood Casino York • York, PA

5d • Onsite

About The Position

Responsible for supporting omnichannel app activations, casino promotions and events. Assists and supports the Marketing Department with generating App activations for Barstool, mychoice, iGaming and social gaming, casino promotions and events on select shifts by performing various duties to support customers’ visits and/or events. Responsible for maintaining up-to-date information for all digital initiatives, promotions and app features, benefits and details of casino events to ensure guests will receive accurate and prompt information when requested. Answers phone calls and proactively assists customers (internal and external) with their concerns. Welcomes bus patrons, confirming, counting, balancing and distribution of any coupons. Accurately completes paperwork referring to lost or stolen patron articles. Performs light clerical work to include but not limited to; envelope stuffing, filing, faxing and copying. Assists guests by directing them to appropriate areas and contact department for guest needs. Responsible for educating patron’s on the value of the loyalty program; assists patrons with questions as they relate to the property and loyalty program.

Requirements

• High school diploma or GED required.
• One year of customer service experience; or equivalent combination of education and experience.
• Must have the ability to interact with guests, staff and colleagues and resolve problems and conflicts in a diplomatic and tactful manner.
• Must be proficient in Microsoft applications (Excel, Word, and Outlook).
• Must have an outgoing, energetic and enthusiastic attitude.
• Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
• Must be comfortable initiating conversations and creating a fun environment with our guests.

Nice To Haves

• Marketing experience preferred.

Responsibilities

• Supporting omnichannel app activations, casino promotions and events.
• Assisting and supporting the Marketing Department with generating App activations for Barstool, mychoice, iGaming and social gaming, casino promotions and events on select shifts.
• Maintaining up-to-date information for all digital initiatives, promotions and app features, benefits and details of casino events.
• Answering phone calls and proactively assisting customers (internal and external) with their concerns.
• Welcoming bus patrons, confirming, counting, balancing and distribution of any coupons.
• Accurately completing paperwork referring to lost or stolen patron articles.
• Performing light clerical work to include but not limited to; envelope stuffing, filing, faxing and copying.
• Assisting guests by directing them to appropriate areas and contacting departments for guest needs.
• Educating patrons on the value of the loyalty program.
• Assisting patrons with questions as they relate to the property and loyalty program.

Benefits

• wellness programs designed to support our team members' financial, physical, and mental well-being
• day-one medical coverage
• 401(k) matching
• annual performance bonus
• Paid time off is earned according to the local policy and increases with the length of employment.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED