API Technical Writer

ALTEN Technology USA•Greensboro, NC

19h

About The Position

We are seeking an experienced API Technical Writer to lead the creation, maintenance, and evolution of high-quality API documentation and supporting technical content. The ideal candidate combines strong technical writing expertise with a solid understanding of APIs, software development environments, and documentation best practices. This individual will be comfortable working independently, partnering with technical stakeholders across the organization, identifying documentation gaps, and driving a strategic documentation roadmap that improves the developer experience and supports API adoption.

Requirements

Proven experience as an API Technical Writer, Technical Writer, or similar role focused on software documentation.
Demonstrated experience creating and maintaining API documentation for technical and developer audiences.
Strong understanding of APIs, web services, software development concepts, and integration workflows.
Ability to understand technical architectures and translate complex information into concise, easy-to-understand documentation.
Experience working with developers, architects, product teams, and other technical stakeholders to gather requirements and validate content.
Exceptional written and verbal communication skills, with excellent formal and technical English.
Strong organizational skills and the ability to manage multiple projects and priorities independently.
Experience assessing existing documentation, identifying content gaps, and developing documentation strategies and roadmaps.
Ability to work proactively with minimal supervision and take ownership of documentation initiatives from planning through delivery.
Experience creating tutorials, onboarding materials, knowledge base articles, training content, diagrams, and related technical resources.
Familiarity with documentation tools, content management systems, developer portals, and documentation best practices.
Strong stakeholder management, collaboration, and relationship-building skills.
Detail-oriented mindset with a focus on accuracy, consistency, and quality.

Responsibilities

Create, maintain, and continuously improve comprehensive API documentation, including endpoints, parameters, authentication methods, sample code, error messages, FAQs, onboarding guides, and release notes.
Translate complex technical concepts, API functionality, and business use cases into clear, accurate, and user-friendly documentation for both internal and external audiences.
Review existing documentation to identify gaps, inconsistencies, outdated content, and opportunities for improvement.
Develop and manage a documentation backlog and roadmap, prioritizing initiatives that enhance usability, adoption, and overall documentation quality.
Partner closely with software engineers, service owners, solution experts, product stakeholders, and other subject matter experts to gather information and ensure technical accuracy.
Create tutorials, implementation guides, use-case documentation, diagrams, knowledge articles, and other supporting content to facilitate API adoption and successful integrations.
Develop eLearning materials, training resources, and video-based instructional content when appropriate.
Collaborate with Marketing and other business teams to support technical sales collateral, website content, and developer-facing communications.
Establish and promote documentation standards, best practices, and governance processes.
Drive continuous improvements to the developer experience through effective content strategy and documentation planning.