API Integration Engineer
About The Position
Technical Support Engineers ensure that our Wise Platform enterprise partners get a rapid, highly effective response when issues arise. Whether it is answering complex questions about the behavior of an API or acting as the first responder for a major system incident, you are the technical anchor for our partners. We are looking for a Technical Support Engineer to join our Integration Success Team and scale our servicing capabilities for the Wise Platform in North America. You will be part of a global, 24/5 team—spanning Austin, Tallinn, and Singapore—dedicated to maintaining the highest quality and reliability for our partners’ technical integrations.
Requirements
- 4+ years of experience in a Technical Support Engineering role within a complex, enterprise-level environment.
- Highly confident in testing and debugging REST APIs, interpreting logs, and querying databases.
- Comfortable and articulate when supporting enterprise clients via email, chat, and live phone/video calls.
- Experience handling high-severity incidents, managing multiple priorities, and setting clear expectations with stakeholders during outages.
- Must be legally authorized to work in the United States.
- Wise cannot provide future visa sponsorship (e.g., H-1B, Green Card) for this position.
Nice To Haves
- Basic knowledge of programming languages like Python or JavaScript is a strong plus.
Responsibilities
- Support our enterprise API customers across email, chat, phone, and video conferencing, jumping in to resolve critical issues in real-time.
- Develop a deep expertise in Wise API and SWIFT products. You will independently test and debug REST APIs, interpret system logs, and query databases to trace issues back to their source.
- Act as the calm, decisive first responder during major technical incidents, navigating high-severity escalations while coordinating with global engineering and commercial teams.
- Capture trends in partner issues and feed this data back to our product and engineering teams to drive proactive platform improvements.
- Work alongside global teams to ensure Wise Platform partners have a seamless integration experience and industry-leading assistance.
Benefits
- Standard 9-to-5 schedule
- Once a month on-call rotation for weekend and holiday coverage
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
