API Customer Experience Professional in Irving, Texas
About The Position
U.S. Bank is seeking an API Customer Experience Professional in Irving, Texas. This role will oversee the client onboarding journey, ensuring business clients can easily identify the preferred solution and integrate their application seamlessly with U.S. Bank. The professional will define workflows, create training materials, and drive system enhancements to improve operating efficiency. Responsibilities include assisting in setting up customer access to API products, notifying clients of events that may affect their API services, and providing technical assistance in customer-facing environments. The role involves tracking and monitoring customer requests through completion, providing service and support, and supporting Bank customers with API Product integration. The API Customer Experience Professional will act as a subject matter expert with in-depth knowledge of connectivity solutions, quickly facilitating client inquiries from access requests to technical assistance. They will guide clients through the process, track their progress to validate readiness to launch their application, and coordinate activities to ensure an optimal experience from defining the customer’s end-to-end journey to managing technical inquiries during integration with U.S. Bank APIs. This includes coordinating with internal teams and vendors to fulfill client inquiries and assisting with the configuration of Apigee and Sterling File Gateway for prompt client onboarding. The position may allow working from home within commuting distance of the worksite location. Multiple positions are available.
Requirements
- Bachelor’s degree in Computer Science or Information Systems and Security.
- 5 years of progressive post-baccalaureate experience as a Computer Systems Engineer, API Developer, or related.
- 5 years of experience designing and implementing RESTFUL Web Services using JSON and XML formats to provide an interface to various third-party applications.
- 5 years of experience designing and developing enterprise services using RAML and REST based API's.
- 5 years of experience working with transformers, exception handling, testing and security of Mule ESB endpoint through OAuth.
- 5 years of experience configuring API proxies, client application setups and key configurations.
- 5 years of experience debugging Swagger documentation for the new and existing API products.
- 5 years of customer-facing support or experience working with APIs from either a technical standpoint, such as support, testing, or development with experience using REACT.js, Python, Node.js, or C#.
- 5 years of experience working with logs and analyzing http status codes via logging tools such as Kibana or Splunk.
- 5 years of experience documenting and utilizing ticketing systems such as JIRA, Zendesk, or Service-Now.
- 5 years of experience using a variety of software packages including Microsoft Office applications.
- 5 years of utilizing all of the following: ITSM and AGILE methodologies, API, APIGEE, Windows 10, SOAP, and REST.
Responsibilities
- Oversee the client onboarding journey, ensuring business clients can easily identify the preferred solution and integrate their application seamlessly with U.S. Bank.
- Define workflows undertaken during execution, create training materials, and drive system enhancements to improve operating efficiency.
- Assist in setting up customer access to API products, including notification of events that may affect their API services, and provide technical assistance in customer facing environments.
- Track and monitor customer requests through completion, while providing service and support.
- Support Bank customers with API Product integration.
- Act as the subject matter expert with in-depth knowledge of connectivity solutions and quickly facilitate client inquiries from access requests to technical assistance for connectivity solutions.
- Guide clients through the process and track their progress to fully validate readiness to launch their application.
- Coordinate and drive activities to ensure an optimal experience from defining the customer’s end-to-end journey to managing technical inquiries during their integration with U.S. Bank APIs.
- Coordinate with internal teams and vendors to fulfill clients’ inquiries.
- Assist with configuration of Apigee and Sterling File Gateway for prompt client onboarding.
Benefits
- Healthcare (medical, dental, vision)
- Basic term and optional term life insurance
- Short-term and long-term disability
- Pregnancy disability and parental leave
- 401(k) and employer-funded retirement plan
- Paid vacation (from two to five weeks depending on salary grade and tenure)
- Up to 11 paid holiday opportunities
- Adoption assistance
- Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law
- Incentive and recognition programs
- Equity stock purchase
- Pension (all benefits are subject to eligibility requirements)
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What This Job Offers
Job Type
Full-time
Career Level
Senior
