Apheresis Operations Account Manager - Central Region

Dendreon Corporation•Remote,

9d•Remote

About The Position

Manage Dendreon’s vendor apheresis collection accounts from site selection through on-going business management in designated region. This is a remote postion located in the Central Region.

Requirements

Bachelor's Degree in business or life sciences
Minimum two to four years’ experience working in a biotechnology, pharmaceutical or other relevant healthcare experience
Ability to work effectively and produce high quality results in a fast-paced team environment
Exceptional customer service orientation and proven success in a customer facing role
Ability to build effective relationships within the company and with external partners, at all levels, from technical/clinical staff to executives
Ability to influence internal and external stakeholders without direct authority
Excellent written and verbal communication skills

Nice To Haves

Vendor management experience preferred
Knowledge of Apheresis and/or Good Tissue Practices a plus
On-call and after hours support may be required

Responsibilities

Build and maintain working relationships with apheresis collection accounts and internal business partners to successfully accomplish responsibilities (e.g. Clinical Nurse Manager, Sales Representatives, Division Sales Managers, Corporate Account Managers, Operations, and Quality)
Work cross functionally to ensure apheresis collection vendors meet business requirements, successfully complete all on-boarding activities, and are prepared to perform collections for Dendreon within required timelines
Work with Legal and internal stakeholders to review and execute contract renewals and amendments
Develop and execute strategies to track and improve vendor performance, including participation in regular Quality and Operational reviews to assess, communicate, and implement programs
Provide Quality support by participating in deviation/change management activities and impact/investigation assessments with assigned apheresis collection accounts
Manage departmental processes for deviations, change controls, and document management to comply with Dendreon’s quality requirements as they relate to apheresis collection vendors
Monitor apheresis account capacity and negotiate with account leadership to implement/reduce collection capacity when directed
Participate in deviation/change management activities, and impact/investigation assessments with assigned apheresis collection vendors in support of the Quality Program
Work closely with corporate and field teams to manage assigned apheresis collection accounts
Facilitate training workshops for apheresis collection accounts