APEX Manager, Field Tools & Analytics - Psych & Migraine

AbbVie•Mettawa, IL

17h•$109,500 - $208,500•Hybrid

About The Position

The APEX Manager, Field Tools & Analytics (Psych & Migraine) is responsible for managing the field tools that support the Psych and Migraine sales organizations — including iRep, Sypher, CURO, GenAIsys, and the IC Universe Dashboard. The individual will partner with Sales leadership, APEX Center function, Technology, vendors, and cross-functional stakeholders to resolve production issues, deliver enhancements, and maintain consistent, well-governed reporting and analytics capabilities that enable the Psych and Migraine field forces to operate effectively.

Requirements

BA/BS/Business degree is required.
5+ years of experience in areas relevant to the function, such as: Sales Incentives, Marketing Sales Operations, Finance, Customer Service, or Life Sciences, or Information Technology.
Proficiency with Microsoft Office
Excellent written, verbal, and presentation skills.
Understanding of how to effectively leverage agentic AI to accelerate processes, analytics, etc.
Results-oriented with exceptional process, project, and prioritization skills.
Confidence and experience in providing subject matter expertise, insights, and recommendations to Senior Leadership, Sales Leadership, and other high-level contacts.
Ability to thrive in a team and cross-functional environment.
Ability to develop and execute innovative, creative solutions.
Experience working directly with pharmaceutical sales data sources.
Ability to develop and deliver training and communications.
Track record of consistently meeting or exceeding agreed upon timelines.
Skilled in collaborating and influencing without authority in a matrixed organization.
Excellent judgment and decision-making skills.

Nice To Haves

2-3 years of APEX/MABI or Data Science experience preferred.
coding experience preferred (i.e., SAS, SQL, R, Python).
Knowledge of pharmaceutical industry, compliance regulations and standards preferred.
Understanding of field sales activities, roles, and behaviors preferred.

Responsibilities

Managing field tools across Psych and Migraine franchises — iRep, Sypher, CURO, GenAIsys, IC Universe Dashboard
Resolving production issues through data investigation.
New functionality launch & Enhancements.
Gathering requirements for enhancement.
User Acceptance Testing - UAT
Enhancement Training/Communication
New hire training
Creating/Updating user guides and training materials.
Coordinate Tools Ops activities.
Translate business needs into clear requirements for development partners and vendors and help shape practical technology and data solutions.
Collaborate with Center function/Technology team to deliver reporting tools, dashboard enhancements, based on business needs.
Own the KPI library, including governance of definitions, business rules, and data sources to ensure consistency and usability across the organization.
Support reporting and analytics requests from internal customers, providing responsive issue resolution and guidance on data interpretation and tool usage.
Monitor project milestones, dependencies, follow-ups, and deliverables to ensure commitments are met, and expectations are managed.
Identify opportunities to improve dashboards, reporting capabilities, and tools through innovative ideas and process enhancements.