APC Post-Implementation Support Engineer-FAA

Nima Corporation • AK, US, AK

22d • Hybrid

About The Position

The APC Post-Implementation Support Engineer provides technical field support after APC/APCMS implementation activities. The role supports facility follow-up, technical issue capture, troubleshooting coordination, user familiarization, and transition from installation into operational sustainment. This position works closely with facility personnel, Tech Ops, Engineering Services, Program Office stakeholders, and technical SMEs to identify unresolved technical questions, clarify maintenance and escalation paths, and support post-installation stabilization across regions.

Requirements

• Bachelor's degree in engineering, information technology, telecommunications, electronics, or a related field; equivalent FAA or field experience may be considered
• Experience with telecommunications, networked systems, field electronics, voice communications, or FAA operational systems
• Ability to troubleshoot technical issues and communicate findings to both technical and non-technical stakeholders
• Experience documenting issues, corrective actions, configuration concerns, and technical recommendations
• Ability to support multiple facilities or regional stakeholders while tracking open actions to closure
• Strong written and verbal communication skills
• Ability to travel to FAA or remote facility locations if authorized and required
• Must be able to obtain and maintain required FAA suitability / public trust clearance, as applicable

Nice To Haves

• Prior experience with APC/APCMS, FAA Tech Ops, remote communications sites, ground radio systems, or NAS telecommunications equipment
• Prior FAA field maintenance, Engineering Services, or operational support experience
• Experience supporting technology cutovers, site surveys, post-installation support, or sustainment transition
• Knowledge of issue triage, service support, and operational risk management concepts

Responsibilities

• Support post-installation follow-up for APC/APCMS deployments at assigned facilities or regions
• Assist with technical troubleshooting, field question capture, configuration issue identification, and escalation coordination
• Review installation handoff information, known issues, facility concerns, and support documentation
• Coordinate with Tech Ops, Engineering Services, and vendor or program resources to resolve technical concerns
• Document APC/APCMS support issues, recurring questions, workarounds, and recommended corrective actions
• Support office hours, technical calls, and facility check-ins to improve user understanding and adoption
• Identify training, logistics, sustainment, spares, access, or maintenance gaps affecting APC supportability
• Provide technical input to issue trackers, facility summaries, regional support reports, and lessons learned
• Escalate unresolved or high-impact issues to the Post-Implementation Support Lead and technical SMEs
• Maintain professionalism and customer focus while supporting field users under operational constraints

Benefits

• Comprehensive benefits program
• Flexible options that empower you to customize your selections to meet the unique needs of your family

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level