Apartment Service Manager

Windsor Communities•San Francisco, CA

19d•Onsite

About The Position

This site is a mid-rise style apartment community with 263 units on property. The Apartment Service Manager will be responsible for performing routine maintenance tasks including plumbing, electrical, HVAC, carpentry, and appliance repairs. They will also maintain property curb appeal and all pool/spa/fountains, complete work orders efficiently, and prepare vacant units for new residents. The role requires responding to emergency maintenance requests and after-hours calls in an on-call rotation, conducting regular inspections and preventive maintenance, and ensuring compliance with safety regulations. Additionally, the manager will oversee inventory management, maintain accurate records, and interact professionally with residents, contractors, vendors, and suppliers. This position also involves strong leadership to create a positive team environment and maintain morale, with familiarity in budget monitoring and contract management.

Requirements

Minimum of 5 years of experience in apartment maintenance or a related field.
Minimum of 2 years in a supervisory/leadership role.
Familiarity with budget monitoring and contract management.
Experience ordering supplies, creating purchase orders, and processing invoices.
Experience managing, scheduling and overseeing vendors, contractors and suppliers.
Proficient in using hand and power tools.
Strong experience in HVAC, plumbing, electrical, and general maintenance repairs.
Excellent problem-solving skills and attention to detail.
Ability to work independently and as part of a team.
Excellent communication and interpersonal skills.
Experience and ability using smart devices and property management software.
High school diploma or GED.

Nice To Haves

Technical training or certifications in relevant fields (e.g., HVAC, plumbing, electrical) preferred.
EPA Type II preferred or ability to become certified within 90 days of start date.
CPO (Certified Pool Operator) preferred or ability to become certified within 90 days of start date.

Responsibilities

Perform routine maintenance tasks including plumbing, electrical, HVAC, carpentry, and appliance repairs.
Maintain property curb appeal and all pool/spa/fountains.
Complete work orders efficiently and ensure they are closed out within 24 hours.
Assign work orders as necessary to team members.
Prepare vacant units for new residents, including painting, cleaning, and necessary repairs.
Work with vendors/contractors to manage the make ready process.
Respond to emergency maintenance requests and after-hours calls in an on-call rotation.
Conduct regular inspections and preventive maintenance on all equipment and systems (e.g., HVAC, plumbing, electrical, Fire & Life Safety) to ensure proper functioning and to prevent potential issues.
Ensure compliance with all safety regulations and policies.
Maintain a clean and safe working environment using proper PPE (Personal Protective Equipment).
Manage and track inventory of maintenance supplies and equipment.
Order supplies, create purchase orders and process invoices.
Maintain accurate records of maintenance activities, repairs and daily mechanical rounds.
Utilize computer, smart phone, and tablet.
Interact with residents in a professional and courteous manner, addressing their concerns promptly and effectively.
Support the company’s values and culture.
Interact professionally with contractors, vendors, and suppliers.
Work closely with the property management team to identify and resolve maintenance issues.
Strong leadership, create a positive team environment, and maintain a strong sense of morale while being a positive role model.
Familiarity with budget monitoring and contract management.
Experience ordering supplies, creating purchase orders, and processing invoices.
Experience managing employees, scheduling and overseeing vendors, contractors and suppliers.
Experience with managing capital improvements and renovations.

Benefits

40% housing discount (pending standard credit and background approval for all occupants), with the opportunity to increase to 50% after just two years of employment.
10% annual bonus potential.
Paid time off and holidays.
1 hour of paid sick and safe time for every 30 hours worked.
10 days of paid vacation time accrued bi-weekly.
6 weeks of paid parental leave after completing 1-year of employment.
10 paid holidays annually.
Up to 3 floating days.
Bi-annual regional sales, service, and performance awards.
Cellphone stipend of $50/month.
$200 annual shoe/accessory allowance.
Tuition assistance.
Training, mentoring, growth, and advancement opportunities.