Apartment Service Manager

Windsor Communities•Austin, TX

1d•Onsite

About The Position

This position is for an Apartment Service Manager at Windsor South Congress, a garden style apartment community with 308 units located in Austin, TX. The compensation package includes an hourly rate starting at $28.72 - $36.97, with an annual starting compensation ranging from $59,737 to $76,897. There is an average bonus potential of 10% annually, bringing the total annual starting compensation potential to $63,628 - $84,586. Windsor Communities has received the 2025 Kingsley Excellence Award for Overall Customer Service and offers training, mentoring, growth, and advancement opportunities, embodying core values of “Accountable, Inclusive, Energizing and Courageous” to create communities where people feel truly cared for.

Requirements

High school diploma or GED.
Minimum of 5 years of experience in apartment maintenance or a related field.
Minimum of 2 years in a supervisory/leadership role.
Familiarity with budget monitoring and contract management.
Experience ordering supplies, creating purchase orders, and processing invoices.
Experience managing, scheduling, and overseeing vendors, contractors, and suppliers.
Proficient in using hand and power tools.
Strong experience in HVAC, plumbing, electrical, and general maintenance repairs.
Excellent problem-solving skills and attention to detail.
Ability to work independently and as part of a team.
Excellent communication and interpersonal skills.
Experience and ability using smart devices and property management software.
Ability to lift and carry up to 50 pounds.
Ability to stand, walk, bend, and climb stairs/ladders for extended periods.
Comfortable working in various weather conditions and environments.

Nice To Haves

Technical training or certifications in relevant fields (e.g., HVAC, plumbing, electrical).
EPA Type II certification or ability to become certified within 90 days of start date.
CPO (Certified Pool Operator) certification or ability to become certified within 90 days of start date.

Responsibilities

Perform routine maintenance tasks including plumbing, electrical, HVAC, carpentry, and appliance repairs.
Maintain property curb appeal and all pool/spa/fountains.
Complete work orders efficiently and ensure they are closed out within 24 hours using Yardi.
Assign work orders as necessary to team members.
Prepare vacant units for new residents, including painting, cleaning, and necessary repairs.
Work with vendors/contractors to manage the make ready process.
Respond to emergency maintenance requests and after-hours calls in an on-call rotation, including weekend work.
Conduct regular inspections and preventive maintenance on all equipment and systems (e.g., HVAC, plumbing, electrical, Fire & Life Safety).
Ensure compliance with all safety regulations and policies and maintain a clean and safe working environment using proper PPE (Personal Protective Equipment).
Manage and track inventory of maintenance supplies and equipment.
Order supplies, create purchase orders, and process invoices.
Maintain accurate records of maintenance activities, repairs, and daily mechanical rounds using computer, smart phone, and tablet.
Interact with residents in a professional and courteous manner, addressing their concerns promptly and effectively.
Support the company’s values and culture and interact professionally with contractors, vendors, and suppliers.
Work closely with the property management team to identify and resolve maintenance issues.
Provide strong leadership, create a positive team environment, and maintain a strong sense of morale while being a positive role model.
Familiarity with budget monitoring and contract management.
Experience ordering supplies, creating purchase orders, and processing invoices.
Experience managing employees, scheduling, and overseeing vendors, contractors, and suppliers.