Apartment Service Manager

Windsor Communities•St. Petersburg, FL

2d•Onsite

About The Position

The Service Manager at Windsor Central Arts, a mid-rise community of 348 apartment homes in St. Petersburg, FL, is responsible for overseeing all maintenance operations. This includes performing routine maintenance tasks such as plumbing, electrical, HVAC, carpentry, and appliance repairs, as well as maintaining property curb appeal and amenities like pools and fountains. The role involves efficiently completing and assigning work orders using systems like Yardi, preparing vacant units for new residents, and managing the make-ready process with vendors. A key aspect is responding to emergency maintenance requests and after-hours calls through an on-call rotation, which includes weekend work. The Service Manager also conducts preventive maintenance, ensures safety and compliance, manages inventory, maintains accurate records, and provides professional customer service to residents, contractors, and vendors. Additionally, this position carries supervisory responsibilities, requiring strong leadership to foster a positive team environment, monitor budgets, manage contracts, and oversee employees, vendors, contractors, and suppliers. The company emphasizes its core values and mission to create communities where people feel cared for.

Requirements

High school diploma or GED.
Minimum of 5 years of experience in apartment maintenance or a related field.
Minimum of 2 years in a supervisory/leadership role.
Familiarity with budget monitoring and contract management.
Experience ordering supplies, creating purchase orders, and processing invoices.
Experience managing, scheduling and overseeing vendors, contractors and suppliers.
Proficient in using hand and power tools.
Strong experience in HVAC, plumbing, electrical, and general maintenance repairs.
Excellent problem-solving skills and attention to detail.
Ability to work independently and as part of a team.
Excellent communication and interpersonal skills.
Experience and ability using smart devices and property management software.
Ability to lift and carry up to 50 pounds.
Ability to stand, walk, bend, and climb stairs/ladders for extended periods.
Comfortable working in various weather conditions and environments.

Nice To Haves

Technical training or certifications in relevant fields (e.g., HVAC, plumbing, electrical).
EPA Type II preferred or ability to become certified within 90 days of start date.
CPO (Certified Pool Operator) preferred or ability to become certified within 90 days of start date.

Responsibilities

Perform routine maintenance tasks including plumbing, electrical, HVAC, carpentry, and appliance repairs.
Maintain property curb appeal and all pool/spa/fountains.
Complete work orders efficiently and ensure they are closed out within 24 hours.
Assign work orders as necessary to team members.
Prepare vacant units for new residents, including painting, cleaning, and necessary repairs.
Work with vendors/contractors to manage the make ready process.
Respond to emergency maintenance requests and after-hours calls in an on-call rotation.
Conduct regular inspections and preventive maintenance on all equipment and systems (e.g., HVAC, plumbing, electrical, Fire & Life Safety) to ensure proper functioning and to prevent potential issues.
Ensure compliance with all safety regulations and policies.
Maintain a clean and safe working environment using proper PPE (Personal Protective Equipment).
Manage and track inventory of maintenance supplies and equipment.
Order supplies, create purchase orders and process invoices.
Maintain accurate records of maintenance activities, repairs and daily mechanical rounds.
Interact with residents in a professional and courteous manner, addressing their concerns promptly and effectively.
Support the company’s values and culture.
Interact professionally with contractors, vendors, and suppliers.
Work closely with the property management team to identify and resolve maintenance issues.
Provide strong leadership, create a positive team environment, and maintain a strong sense of morale while being a positive role model.
Familiarity with budget monitoring and contract management.
Experience ordering supplies, creating purchase orders, and processing invoices.
Experience managing employees, scheduling and overseeing vendors, contractors and suppliers.