Apartment Service Manager

Windsor Communities•Kirkland, WA

1d•Onsite

About The Position

Windsor Totem Lake is a mid-rise style apartment community with 409 units located in Kirkland, WA. The Apartment Service Manager role is responsible for the overall maintenance and upkeep of the property. This includes performing routine maintenance tasks such as plumbing, electrical, HVAC, carpentry, and appliance repairs, as well as maintaining the property's curb appeal and amenities like pools, spas, and fountains. The manager is also tasked with efficiently completing and assigning work orders, preparing vacant units for new residents, and responding to emergency maintenance requests through an on-call rotation. A key aspect of the role involves conducting preventive maintenance on all equipment and systems to ensure proper functioning and compliance with safety regulations. Additionally, the position entails managing inventory, maintaining accurate records, providing professional customer service to residents, and collaborating with the property management team. Supervisory responsibilities include leading a team, fostering a positive work environment, and managing budgets, contracts, vendors, and suppliers.

Requirements

High school diploma or GED
Minimum of 5 years of experience in apartment maintenance or a related field
Minimum of 2 years in a supervisory/leadership role
Familiarity with budget monitoring and contract management
Experience ordering supplies, creating purchase orders, and processing invoices
Experience managing, scheduling and overseeing vendors, contractors and suppliers
Proficient in using hand and power tools
Strong experience in HVAC, plumbing, electrical, and general maintenance repairs
Excellent problem-solving skills and attention to detail
Ability to work independently and as part of a team
Excellent communication and interpersonal skills
Experience and ability using smart devices and property management software

Nice To Haves

Technical training or certifications in relevant fields (e.g., HVAC, plumbing, electrical)
EPA Type II preferred or ability to become certified within 90 days of start date
CPO (Certified Pool Operator) preferred or ability to become certified within 90 days of start date

Responsibilities

Perform routine maintenance tasks including plumbing, electrical, HVAC, carpentry, and appliance repairs
Maintain property curb appeal and all pool/spa/fountains
Complete work orders efficiently and ensure they are closed out within 24 hours
Assign work orders as necessary to team members
Prepare vacant units for new residents, including painting, cleaning, and necessary repairs
Work with vendors/contractors to manage the make ready process
Respond to emergency maintenance requests and after-hours calls in an on-call rotation
Conduct regular inspections and preventive maintenance on all equipment and systems (e.g., HVAC, plumbing, electrical, Fire & Life Safety) to ensure proper functioning and to prevent potential issues
Ensure compliance with all safety regulations and policies
Maintain a clean and safe working environment using proper PPE (Personal Protective Equipment)
Manage and track inventory of maintenance supplies and equipment
Order supplies, create purchase orders and process invoices
Maintain accurate records of maintenance activities, repairs and daily mechanical rounds
Interact with residents in a professional and courteous manner, addressing their concerns promptly and effectively
Support the company’s values and culture
Interact professionally with contractors, vendors, and suppliers
Work closely with the property management team to identify and resolve maintenance issues
Create a positive team environment and maintain a strong sense of morale while being a positive role model
Familiarity with budget monitoring and contract management
Experience ordering supplies, creating purchase orders, and processing invoices
Experience managing employees, scheduling and overseeing vendors, contractors and suppliers