Apartment Service Manager

Windsor Communities•Alexandria, VA

23d•Onsite

About The Position

Windsor Communities is seeking a Service Manager for their Windsor Kingstowne location in Alexandria, VA. This role is crucial for maintaining property curb appeal, performing routine maintenance, and ensuring resident satisfaction. The company is recognized for its excellent customer service, as evidenced by the 2025 Kingsley Excellence Award. The Service Manager will lead a team, manage maintenance operations, and contribute to a positive living environment for residents. Windsor Communities is committed to associate development, offering training, mentoring, growth, and advancement opportunities.

Requirements

High school diploma or GED.
Minimum of 5 years of experience in apartment maintenance or a related field.
Minimum of 2 years in a supervisory/leadership role.
Familiarity with budget monitoring and contract management.
Experience ordering supplies, creating purchase orders, and processing invoices.
Experience managing, scheduling and overseeing vendors, contractors and suppliers.
Proficient in using hand and power tools.
Strong experience in HVAC, plumbing, electrical, and general maintenance repairs.
Excellent problem-solving skills and attention to detail.
Ability to work independently and as part of a team.
Excellent communication and interpersonal skills.
Experience and ability using smart devices and property management software.
Ability to lift and carry up to 50 pounds.
Ability to stand, walk, bend, and climb stairs/ladders for extended periods.
Comfortable working in various weather conditions and environments.

Nice To Haves

Technical training or certifications in relevant fields (e.g., HVAC, plumbing, electrical) preferred.
EPA Type II preferred or ability to become certified within 90 days of start date.
CPO (Certified Pool Operator) preferred or ability to become certified within 90 days of start date.

Responsibilities

Perform routine maintenance tasks including plumbing, electrical, HVAC, carpentry, and appliance repairs.
Maintain property curb appeal and all pool/spa/fountains.
Complete work orders efficiently and ensure they are closed out within 24 hours.
Assign work orders as necessary to team members.
Prepare vacant units for new residents, including painting, cleaning, and necessary repairs.
Work with vendors/contractors to manage the make ready process.
Respond to emergency maintenance requests and after-hours calls in an on-call rotation.
Conduct regular inspections and preventive maintenance on all equipment and systems (e.g., HVAC, plumbing, electrical, Fire & Life Safety) to ensure proper functioning and to prevent potential issues.
Ensure compliance with all safety regulations and policies.
Maintain a clean and safe working environment using proper PPE (Personal Protective Equipment).
Manage and track inventory of maintenance supplies and equipment.
Order supplies, create purchase orders and process invoices.
Maintain accurate records of maintenance activities, repairs and daily mechanical rounds.
Utilize computer, smart phone, and tablet.
Interact with residents in a professional and courteous manner, addressing their concerns promptly and effectively.
Support the company’s values and culture.
Interact professionally with contractors, vendors, and suppliers.
Work closely with the property management team to identify and resolve maintenance issues.
Provide strong leadership, create a positive team environment, and maintain a strong sense of morale while being a positive role model.

Benefits

40% housing discount (pending standard credit and background approval for all occupants), with the opportunity to increase to 50% after just two years of employment.
10% annual bonus potential.
Annual PTO including: 1 hour of paid sick and safe time for every 30 hours worked.
10 days of paid vacation time accrued bi-weekly.
6 weeks of paid parental leave after completing one year of employment.
10 paid holidays annually.
Up to 3 floating days.
Bi-annual regional sales, service, and performance awards.
Cellphone stipend of $50/month.
Annual shoe/accessory allowance.
Tuition assistance.
Training, mentoring, growth, and advancement opportunities.