Apartment Resident Relations Manager - The Debra Metrowest

AIR Communities•Orlando, FL

10d•Onsite

About The Position

The Debra Metrowest is hiring a Resident Relations Manager for their property in the Orlando, FL area. Associate Managers are business leaders who direct operations, sales, finances, and team development. They are industry front runners and influencers who deliver extraordinary customer experiences and always strive to exceed business goals.

Requirements

1+ year sales and customer service experience including reaching sales goals in a fast-paced environment (e.g., property management, hospitality, retail, or restaurant).
Demonstrated success in goal setting/achievement and following a sales process.
Excellent customer service skills to address current and future resident needs.
Flexible schedule with availability to work during our office hours (hours may include weekends and will vary based on community and season).
Reliable transportation.
Proficient in reading, writing, and speaking English.

Nice To Haves

Goal-Driven and Sales-Motivated
Adaptable to Fast Pace and Shifting Priorities
Customer Experience Focused
Collaborative Team Player

Responsibilities

Follow AIR's sales process including prompt follow-up with active prospects, scheduling and conducting tours to sell the value of your unique community and to help prospects find their new home at AIR.
Maintain a track record of consistently meeting or surpassing monthly leasing goals.
Deliver exceptional customer service to our residents, creating moments that matter at every opportunity.
Provide leasing support to all communities within the AIR portfolio as needed.
Contribute to community marketing efforts.
Adhere to Fair Housing Laws and Regulations

Benefits

Pay rate that is in line with your skills and experience
Commissions for new leases and renewals
25% Rent Discount at any AIR community
Option to live onsite with zero commute or at a nearby AIR community
Paid time off including vacation, sick time, and 14 holidays.
Medical, dental, vision , and life insurance options
HSA/FSA plans
Short and long-term disability paid by the company.
401(k) plan with employer contribution.
Paid parental leave of up to 16 weeks.
Tuition assistance program and up to 100% reimbursement for job-related certifications and licenses.
15 hours of paid time annually for community service.
Commuter benefits
Pet insurance.
Consumer discounts on various products and services.
Opportunities for ongoing professional development, leadership training, and career growth.