Apartment Resident Manager

RHF (Retirement Housing Foundation)•Poway, CA

23h•Onsite

About The Position

The Apartment Resident Manager at Los Arcos Senior Housing in Poway CA. is responsible for the overall management and daily operations of the 183-unit senior apartment community. This includes overseeing leasing activities, coordinating maintenance, ensuring compliance with affordable housing regulations, and fostering a welcoming and supportive environment for residents. The Resident Manager plays a key role in maintaining property standards and delivering exceptional services, particularly to seniors and low-income residents. This position includes an on-site one-bedroom apartment for the Manager.

Requirements

High school diploma or equivalent required; or equivalent experience in property management, business administration, or a related field preferred.
Minimum of 2 years of experience in property management, preferably in affordable housing or senior living.
Experience working with HUD and other affordable housing programs preferred.
Familiarity with property management software (e.g., Yardi, RealPage) is a plus.
Strong organizational and multitasking skills, with the ability to manage multiple tasks simultaneously.
Excellent communication skills, both written and verbal.
Strong problem-solving abilities and the capacity to resolve resident concerns professionally.
Proficient in Microsoft Office Suite (Word, Excel, Outlook) and property management software.
Ability to work independently and as part of a team, with strong leadership skills.
This position requires the selected candidate to reside on-site as part of their role.
Ability to work a flexible schedule, including occasional evenings and weekends.
Valid driver’s license and reliable transportation.
Must pass background and credit checks in accordance with company policy.

Nice To Haves

Familiarity with property management software (e.g., Yardi, RealPage) is a plus.

Responsibilities

Supervise and manage the day-to-day operations of Los Arcos Senior Housing, ensuring the property is well-maintained and safe.
Coordinate maintenance and repair activities with the maintenance team and external contractors, ensuring the timely resolution of work orders.
Conduct routine property inspections to maintain cleanliness, safety, and compliance with local regulations.
Oversee unit turnovers, ensuring that apartments are prepared for new residents in a timely manner.
Enforce community rules and policies, creating a peaceful and supportive living environment for all residents.
Serve as the primary point of contact for prospective residents, providing information on available units, lease terms, and community amenities.
Conduct property tours, screen rental applications, and assist with lease execution, ensuring compliance with affordable housing regulations.
Facilitate the move-in and move-out processes, conducting inspections and preparing necessary documentation.
Address resident inquiries and complaints in a professional and timely manner, resolving conflicts and fostering positive relationships.
Promote resident retention through engagement, effective communication, and community-building activities.
Ensure compliance with HUD, LIHTC, and other affordable housing program requirements, including income verification, annual recertifications, and occupancy standards.
Maintain accurate resident files and property records, ensuring they are audit-ready.
Stay informed of changes in affordable housing regulations to ensure the property remains compliant with all relevant laws and policies.
Assist with regulatory audits and inspections by providing necessary documentation and reports.
Assist with rent collection, managing delinquencies in accordance with affordable housing guidelines.
Work with the Regional Property Manager to manage the property’s operating budget and control expenses.
Assist in preparing financial reports and occupancy reports for RHF and regulatory agencies.