Apartment Manager, Affordable Housing

Gratwick Manor Apartments•Buffalo, NY

4d•Onsite

About The Position

Provides oversight, leadership and manages assigned site(s) implementing policy and procedure at the apartment site. Accurately processes required Tax Credit and agency paperwork related to tenant selection through move-out procedures, per regulatory and departmental compliance. Maintains knowledge of regulatory and policy/procedure changes.

Requirements

Associates Degree and 2 Years Applicable Experience or training OR 4 year equivalent combination of education or experience.
Valid New York State Driver’s License that meets agency policy.
Ability to meet physical requirements of the position when performing the following: standing, walking, sitting, bending, stooping, squatting, kneeling and climbing.
Lifting requirement of 35 lbs.

Nice To Haves

Tax Credit Specialist Experience/Training Preferred.
Experience working with Seniors or individuals with Developmental Disabilities and/or Intellectual Disabilities Preferred.

Responsibilities

Monitor and maintain facility appropriately to ensure a safe environment conducive to the health, safety, and well-being of tenants.
Ensures efficient, confidential and comprehensive record keeping as mandated for tenant and staff related activities/incidents and site maintenance.
Implements policy and procedure at the apartment site.
Ensures paperwork completion to be in compliance with funding source regulations.
Accurately processes required funding source and agency paperwork related to tenant selection through move-out procedures, per regulatory and departmental compliance.
Attends Tax Credit Specialist Training class through NCHM and passes exam.
Provides oversight and direction to site Maintenance Technician.
Ensures maintenance logs and records are maintained.
Collaborates with the maintenance technician to ensure large physical plant and systems are maintained according to standards, including preventive maintenance.
Maintains knowledge of the systems, trouble signals, and remedies.
Works with facilities department to represent agency to contractors and vendors, facilitates repair work done at site from initial contact/scope through completion to satisfaction.
Works with PD, AVP and Marketing Department to proactively market the site, minimizes vacancy rate and duration, maintains adequate waiting list.
Conducts tours and highlights product features and benefits.
Acts as a first resource for tenants, including orientation to site and requirements, through handling of ongoing issues.
Maintains open communication with tenants.
Ensures compliance to applicable Federal/State/Local and other governing entities’ rules, regulations and law.
Ability to effectively respond to common inquiries or complaints from tenants, staff, regulatory agencies or members of the community.
Participates in agency committees, meetings, and training as required.
Orders supplies and equipment.
Complies with all agency policies and procedures.
Other duties as assigned.
Responsible for the supervision and development of Live in Caretaker.