Apartment Maintenance Technician II

Windsor Communities • Waltham, MA

1d • Onsite

About The Position

Windsor Village at Waltham is a garden style community consisting of 707 apartment homes. Windsor Communities has received the 2025 Kingsley Excellence Award for Overall Customer Service. The Apartment Maintenance Technician II will perform routine maintenance tasks, prepare vacant units, respond to emergency maintenance requests, conduct preventive maintenance, manage inventory, maintain records, and provide excellent customer service. This role involves working closely with the property management team to identify and resolve maintenance issues, while supporting the company’s values and culture.

Requirements

• High school diploma or GED.
• Minimum of 2 years of experience in apartment maintenance or a related field.
• Proficient in using hand and power tools.
• Strong experience in HVAC, plumbing, electrical, and general maintenance repairs.
• Excellent problem-solving skills and attention to detail.
• Ability to work independently and as part of a team.
• Excellent communication and interpersonal skills.
• Experience and ability using smart devices and property management software.

Nice To Haves

• Technical training or certifications in relevant fields (e.g., HVAC, plumbing, electrical).
• EPA Type II preferred or ability to become certified within 90 days of start date.
• CPO (Certified Pool Operator) preferred or ability to become certified within 90 days of start date.

Responsibilities

• Perform routine maintenance tasks including plumbing, electrical, painting, carpentry, and appliance repairs.
• Maintain property curb appeal and all pool/spa/fountains.
• Complete work orders efficiently and ensure they are closed out within 24 hours.
• Prepare vacant units for new residents, including painting, cleaning, and necessary repairs.
• Respond to emergency maintenance requests and after-hours calls in an on-call rotation.
• Conduct regular inspections and preventive maintenance on all equipment and systems (e.g., HVAC, plumbing, electrical, Fire & Life Safety) to ensure proper functioning and to prevent potential issues.
• Ensure compliance with all safety regulations and policies.
• Maintain a clean and safe working environment using proper PPE (Personal Protective Equipment).
• Manage and track inventory of maintenance supplies and equipment.
• Request replacements as needed from Service Manager.
• Maintain accurate records of maintenance activities, repairs and daily mechanical rounds.
• Interact with residents in a professional and courteous manner, addressing their concerns promptly and effectively.
• Support the company’s values and culture.
• Interact professionally with contractors, vendors, and suppliers.
• Work closely with the property management team to identify and resolve maintenance issues.

Benefits

• 40% housing discount eligible at a Windsor Community.
• 1 hour of paid sick and safe time for every 30 hours worked.
• 10 days of paid vacation time accrued bi-weekly.
• 6 weeks of paid parental leave after completing 1-year of employment.
• 10 paid holidays annually.
• Up to 3 floating days.
• Bi-annual regional sales, service, and performance awards.
• Cellphone stipend of $20/month.
• Annual shoe/accessory allowance.
• Tuition assistance.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED
• Number of Employees: 251-500 employees