Apartment Maintenance Technician II

Windsor Communities•Atlanta, GA

5d•Onsite

About The Position

Windsor Communities is seeking a Service Technician II for Windsor Buckhead in Atlanta, GA. This role is crucial for maintaining a mid-rise apartment community with 373 units. The company is recognized for its excellent customer service, having received the 2025 Kingsley Excellence Award for Overall Customer Service for the fifth consecutive year. The Service Technician II will be responsible for a wide range of maintenance tasks, ensuring the property is well-maintained and residents have a positive living experience. This position requires a proactive approach to maintenance, strong technical skills, and excellent customer service abilities. The role involves both routine and emergency repairs, unit turnovers, and preventive maintenance, all while adhering to safety regulations and company values.

Requirements

High school diploma or GED.
Minimum of 2 years of experience in apartment maintenance or a related field.
Proficient in using hand and power tools.
Strong experience in HVAC, plumbing, electrical, and general maintenance repairs.
Excellent problem-solving skills and attention to detail.
Ability to work independently and as part of a team.
Excellent communication and interpersonal skills.
Experience and ability using smart devices and property management software.
Ability to lift and carry up to 50 pounds.
Ability to stand, walk, bend, and climb stairs/ladders for extended periods.

Nice To Haves

Technical training or certifications in relevant fields (e.g., HVAC, plumbing, electrical) preferred.
EPA Type II preferred or ability to become certified within 90 days of start date.
CPO (Certified Pool Operator) preferred or ability to become certified within 90 days of start date.

Responsibilities

Perform routine maintenance tasks including plumbing, electrical, painting, carpentry, and appliance repairs.
Maintain property curb appeal and all pool/spa/fountains.
Complete work orders efficiently and ensure they are closed out within 24 hours.
Prepare vacant units for new residents, including painting, cleaning, and necessary repairs.
Respond to emergency maintenance requests and after-hours calls in an on-call rotation.
Conduct regular inspections and preventive maintenance on all equipment and systems (e.g., HVAC, plumbing, electrical, Fire & Life Safety) to ensure proper functioning and to prevent potential issues.
Ensure compliance with all safety regulations and policies.
Maintain a clean and safe working environment using proper PPE (Personal Protective Equipment).
Manage and track inventory of maintenance supplies and equipment. Request replacements as needed from Service Manager.
Maintain accurate records of maintenance activities, repairs and daily mechanical rounds. Utilize computer, smart phone, and tablet.
Interact with residents in a professional and courteous manner, addressing their concerns promptly and effectively.
Interact professionally with contractors, vendors, and suppliers.
Work closely with the property management team to identify and resolve maintenance issues.

Benefits

40% housing discount (pending standard credit and background approval for all occupants), with the opportunity to increase to 50% after just two years of employment.
1 hour of paid sick and safe time for every 30 hours worked.
10 days of paid vacation time accrued bi-weekly.
6 weeks of paid parental leave after completing one year of employment.
10 paid holidays annually.
Up to 3 floating days.
Bi-annual regional sales, service, and performance awards.
$50/month cellphone stipend.
Annual shoe/accessory allowance.
Tuition assistance.
Training, mentoring, growth, and advancement opportunities.