Apartment Community Manager - Indigo

AIR Communities•Redwood City, CA

5d•$100,000 - $105,000•Onsite

About The Position

We are hiring an Apartment Community Manager to lead Indigo in Redwood City, CA. This is an opportunity to lead a community as your own business, combining people leadership, financial ownership, sales strategy, and resident experience to deliver exceptional results. You'll set the direction for the community, empower your team to perform at their best, and identify opportunities to strengthen occupancy, revenue, resident satisfaction, and overall operational performance.

Requirements

4+ years of experience in sales, customer service, asset management, property management, hospitality, retail, restaurants, or another service-driven industry.
2+ years of leadership experience in property management, with demonstrated success leading and developing teams.
Experience leading teams in a competitive sales and customer service environment.
Proven ability to coach, mentor, motivate, and develop team members while driving accountability and performance.
Strong business acumen with experience managing budgets, revenue, expenses, and operational goals.
Demonstrated ability to use sales processes, performance metrics, and business insights to drive results.
A track record of delivering exceptional customer experiences and building strong resident or customer relationships.
Experience with property management systems and technology such as Entrata, OneSite, SmartRent, Salesforce, or similar platforms.
Strong communication, problem-solving, organization, and relationship-building skills.
Flexible availability to work a typical schedule of Tuesday-Saturday, 10:00 AM-6:30 PM. Hours may vary based on community needs and season.
Reliable transportation.

Nice To Haves

A confident, people-focused leader who knows how to coach, motivate, and develop high-performing teams.
A business-minded operator who takes ownership of results and identifies opportunities to improve performance.
Motivated by driving occupancy, revenue growth, resident retention, and customer satisfaction.
Comfortable balancing an exceptional resident experience with financial and operational priorities.
Organized, proactive, and collaborative, with the ability to manage competing priorities in a fast-paced environment.

Responsibilities

Lead, inspire, and develop a high-performing leasing and maintenance team, creating a culture of accountability, collaboration, growth, and excellence.
Drive occupancy, revenue, resident retention, and customer satisfaction while consistently achieving community performance goals.
Own the community's financial performance, including budgeting, forecasting, expense management, revenue growth, and achievement of operational goals.
Develop and execute effective leasing, sales, and resident experience strategies using performance metrics, market insights, and business trends to drive results.
Deliver an exceptional resident experience by fostering a service-driven culture and building strong relationships with residents.
Ensure operational excellence through strong execution, compliance, and adherence to company policies and applicable industry standards.

Benefits

Paid time off including vacation, sick time, and 14 holidays.
Medical, dental, vision, and life insurance options, HSA/FSA plans, short and long-term disability paid by the company.
An Apartment Benefit option is available to live on-site at the community you are working
401(k) plan with up to 6% employer match.
Paid parental leave of up to 16 weeks.
Tuition assistance program and up to 100% reimbursement for job-related certifications and licenses.
15 hours of paid time annually for community service.
Commuter benefits and pet insurance.
Consumer discounts on various products and services.
Opportunities for ongoing professional development, leadership training, and career growth.