AP Help Desk Specialist

Live Nation Worldwide•Houston, TX

1d•Hybrid

About The Position

Job Summary: WHO ARE WE? Live Nation Entertainment is the world’s leading live entertainment company, comprised of global market leaders: Ticketmaster, Live Nation Concerts, and Live Nation Media & Sponsorship. Ticketmaster is the global leader in event ticketing with over 620 million tickets sold annually and approximately 10,000 clients worldwide. Live Nation Concerts is the largest provider of live entertainment in the world promoting more than 50,000 events annually for nearly 7,000 artists in 40+ countries. These businesses allow Live Nation Media & Sponsorship to create strategic music marketing programs that connect more than 1,200 sponsors with the 145 million fans that attend Live Nation Entertainment events each year. For additional information, visit www.livenationentertainment.com . WHO ARE YOU? Passionate and motivated. Driven, with an entrepreneurial spirit. Resourceful, innovative, forward thinking and committed. At Live Nation Entertainment, our people embrace these qualities, so if this sounds like you then please read on! THE ROLE We’re looking for a detail-oriented, customer-focused Accounts Payable Specialist with strong organizational skills and a professional, solutions-driven approach. This role is responsible for managing AP inquiries and transactions, ensuring accurate payment processing, banking transfers, and issue resolution while delivering exceptional service to internal teams and external vendors. WHAT THIS ROLE WILL DO Answer calls from internal /external sources regarding AP status of invoices/checks Process check void request and stop payments Sort incoming mail Perform banking transfers, including stop payments, ACH pay transfers, confirmation of positive pay file transfers, outstanding payments, duplicate payments, and other research issues. Escalate unresolved issues as necessary to the AP Supervisor and/or the AP Manager WHAT THIS PERSON WILL BRING High school diploma required, some college or college degree nice to have Minimum of 2 years of customer service experience Previous experience in a Retail banking or finance, Accounts Payable or Accounting environment preferred Working knowledge of Microsoft Excel (sorting, filtering, formulas, data analysis). Ability to work both independently and collaboratively in a team-oriented environment. Ability to multitask, prioritize, and work independently or in a team environment under tight deadlines. Effective communication skills, both verbal and written. Strong customer service orientation and professional demeanor when interacting with internal teams and external vendors. Superior organization and prioritization skills with a high level of attention to detail Excellent verbal and written communication skills with clients and all levels of internal employees Self-motivation and exceptional follow-through skills are a must Ability to work through difficult tasks in a professional manner Must be able to pass a criminal and financial background screening BENEFITS & PERKS Our motto is ‘Taking Care of Our Own’ through 6 pillars of benefits: HEALTH : Medical, vision, dental and mental health benefits for you and your family, with access to a health care concierge, and Flexible or Health Savings Accounts (FSA or HSA) YOURSELF : Free concert tickets, generous paid time off including paid holidays, sick time, and personal days WEALTH : 401(k) program with company match, stock reimbursement program FAMILY : New parent programs including caregiver leave and baby bonuses, plus fertility, adoption, foster, or surrogacy support CAREER : Career and skill development programs with School of Live, tuition reimbursement, and student loan repayment OTHERS : Volunteer time off, crowdfunding match EQUAL EMPLOYMENT OPPORTUNITY We aspire to build teams that reflect and support the fans and artists we serve. Every day we aim to promote environments where everyone can be themselves, contribute fully, and thrive within our company and at our events. As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with. Live Nation is an equal opportunity employer. It hires and promotes employees based on their experience, talent, and qualifications for the job and does not tolerate discrimination toward employees based on age (40 and over), ancestry, color, religious creed (including religious dress and grooming practices), family and medical care leave or the denial of family and medical care leave, mental or physical disability (including HIV and AIDS), marital status, domestic partner status, medical condition (including cancer and genetic characteristics), genetic information, military and veteran status, political affiliation, national origin (including language use restrictions), citizenship, race, sex (including pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), gender, gender identity, and gender expression, sexual orientation, intersectionality, or any other basis protected by applicable federal, state or local law, rule, ordinance or regulation. We will consider qualified applicants with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Chance Ordinance, San Francisco Fair Chance Ordinance and the California Fair Chance Act and consistent with other similar and / or applicable laws in other areas. Live Nation affords equal employment opportunities to qualified individuals with a disability. For this reason, Live Nation will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual with a disability who is an applicant or an employee consistent with its legal obligations to do so. As part of its commitment to make reasonable accommodations, Live Nation also wishes to participate in a timely, good faith, interactive process with a disabled applicant or employee to determine effective reasonable accommodations, if any, which can be made in response to a request for accommodations. Applicants and employees are invited to identify reasonable accommodations that can be made to assist them to perform the essential functions of the position they seek or currently occupy. Any applicant or employee who requires an accommodation in order to perform the essential functions of the job should contact either the hiring manager for the role or a Human Resources representative to request the opportunity to participate in a timely interactive process. HIRING PRACTICES The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Live Nation recruitment policies are designed to place the most highly qualified persons available in a timely and efficient manner. Live Nation may pursue all avenues available, including promotion from within, employee referrals, outside advertising, employment agencies, internet recruiting, job fairs, college recruiting and search firms. #LI-GV1 #LI-HybridHouston,TX

Requirements

High school diploma required, some college or college degree nice to have
Minimum of 2 years of customer service experience
Previous experience in a Retail banking or finance, Accounts Payable or Accounting environment preferred
Working knowledge of Microsoft Excel (sorting, filtering, formulas, data analysis).
Ability to work both independently and collaboratively in a team-oriented environment.
Ability to multitask, prioritize, and work independently or in a team environment under tight deadlines.
Effective communication skills, both verbal and written.
Strong customer service orientation and professional demeanor when interacting with internal teams and external vendors.
Superior organization and prioritization skills with a high level of attention to detail
Excellent verbal and written communication skills with clients and all levels of internal employees
Self-motivation and exceptional follow-through skills are a must
Ability to work through difficult tasks in a professional manner
Must be able to pass a criminal and financial background screening

Nice To Haves

some college or college degree nice to have
Previous experience in a Retail banking or finance, Accounts Payable or Accounting environment preferred

Responsibilities

Answer calls from internal /external sources regarding AP status of invoices/checks
Process check void request and stop payments
Sort incoming mail
Perform banking transfers, including stop payments, ACH pay transfers, confirmation of positive pay file transfers, outstanding payments, duplicate payments, and other research issues.
Escalate unresolved issues as necessary to the AP Supervisor and/or the AP Manager

Benefits

Medical, vision, dental and mental health benefits for you and your family, with access to a health care concierge, and Flexible or Health Savings Accounts (FSA or HSA)
Free concert tickets, generous paid time off including paid holidays, sick time, and personal days
401(k) program with company match, stock reimbursement program
New parent programs including caregiver leave and baby bonuses, plus fertility, adoption, foster, or surrogacy support
Career and skill development programs with School of Live, tuition reimbursement, and student loan repayment
Volunteer time off, crowdfunding match

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