Help Desk Specialist

Deploy•Birmingham, AL

3d•$33,280 - $41,600•Onsite

About The Position

Ambit Solutions is looking to hire a full-time Help Desk Specialist for a fast-growing technology company in Birmingham. Our ideal candidates are those who display honesty and integrity, enjoy working within a team environment, and are interested in VOIP. We offer very relaxed and flexible work surroundings conducive to employees with a family or personal focus. Ambit also offers benefits and an on-call bonus structure. Ambit Core Values : Faith and Family First Diligence, Discipline, and Direction Honesty and Integrity Matter See and Serve Others

Requirements

High attention to detail
Fast self-learner with a strong desire to learn
Proficient use of the English language
Excellent typing and written skills
Excellent communication skills
Problem Solver
At least 35 WPM typing skills required
English Language (Required)
Ability to Commute: Hoover, AL (Required)

Nice To Haves

Previous experience with VoIP (FreePBX, Cisco Call Manager, Shoretel, Mitel) or similar technology
Previous experience in a high call/ticket volume office
Passionate about technology with a desire to learn more about networking & VoIP
Ability to diagnose and resolve complex technical/networking issues; familiarity with Linux is not required but certainly a plus.
Customer service: 2 years (Preferred)

Responsibilities

Respond to client queries both over the telephone and via email as they relate to VoIP telephone systems, technical problems associated with Local Area Networks (LAN), Wide Area Networks (WAN), and specific client telephony platforms, including asking probing questions to determine the nature of the problem(s), multitasking to troubleshoot technical issues, and researching and problem-solving until the issue is resolved
Be proficient in using FreePBX / Asterisk to assist with client requests and to suggest possible solutions to clients
Serve as the first point of contact to research and resolve complex/advanced tickets
Follow up with customers to ensure the issue has been resolved
Take initiative to grow in knowledge and gain training for advanced troubleshooting related to VoIP technology, Linux and FreePBX, and Asterisk software
Identify and suggest possible improvements on procedures