Help Desk Specialist

CACI International

1d • $19

About The Position

Join CACI as the prime contractor on a growing program supporting NAVSEA 03D3 Digital Program Office as a Help Desk Support Specialist supporting the Navy Maintenance and Modernization Enterprise Solution (NMMES), a mission-critical program that supports over 45,000 users executing naval ship and submarine maintenance operations worldwide. This position offers an opportunity to provide critical technical support to Navy maintenance operations. The ideal candidate will combine technical aptitude with strong customer service skills and attention to detail. Note: Position supports NMMES software suite which includes both legacy software applications and current web application technologies running on multiple operating systems. This role provides an opportunity to begin or advance a career in IT support while working with diverse technologies in a mission-critical environment. At CACI, we place character and innovation at the center of everything we do. As a valued team member, you’ll be part of a high-performing group dedicated to our customer’s missions and driven by a higher purpose – to ensure the safety of our nation. CACI values the unique contributions that every employee brings to our company and our customers - every day. Together, we will advance our nation's most critical missions, build on our lengthy track record of business success, and find opportunities to break new ground — in your career and in our legacy.

Requirements

• High School Diploma
• Up to 2 years of technical support experience
• Strong customer service skills
• Basic understanding of computer systems and applications
• Good communication abilities
• Problem-solving skills
• Must be able to obtain and maintain required security clearances
• Must be willing to work assigned shifts
• Must maintain customer service focus
• Must follow security procedures
• Must demonstrate patience and professionalism

Nice To Haves

• Experience with DoD/Navy systems
• Technical certifications (CompTIA A+, HDI)
• Knowledge of help desk tools and procedures
• Experience with ticket management systems
• Understanding of IT security practices
• Knowledge of Windows operating systems
• Basic networking knowledge

Responsibilities

• Serve as the initial point of contact for troubleshooting hardware and software problems
• Respond to end-user phone, email, or chat requests for technical support
• Resolve basic computer, application, system, device, access, or performance issues
• Utilize product information and solution databases to research and troubleshoot problems
• Advise users on methods to resolve and avoid future issues
• Document incidents using help desk systems and tools
• Escalate problems to appropriate levels or teams
• Support software/hardware installations and upgrades
• Set up user profiles and reset passwords
• Fulfill service level standards for response time and quality
• Maintain accurate documentation of all support activities
• Support both legacy and modern applications

Benefits

• Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives.
• We offer competitive compensation, benefits and learning and development opportunities.
• Our broad and competitive mix of benefits options is designed to support and protect employees and their families.
• At CACI, you will receive comprehensive benefits such as; healthcare, wellness, financial, retirement, family support, continuing education, and time off benefits.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees