Help Desk Specialist

Strongpoint Partners • Chicago, IL

18h • $55,000 - $65,000 • Hybrid

About The Position

Strongpoint Partners is seeking two highly motivated Help Desk Technicians to join our IT team. This role provides frontline technical support to end users and plays a key role in ensuring the reliable operation of hardware, software, and network systems. The ideal candidate is a strong troubleshooter with excellent communication skills and a customer-first approach to problem-solving. PLEASE NOTE: This role is intended to follow a hybrid work model with the expectation of in-office work ~2-4 days per week out of our Riverwoods, IL and/or downtown Chicago offices.

Requirements

• 3-5+ years of proven experience in a Help Desk or IT Support role.
• Strong working knowledge of Office 365 administration and troubleshooting.
• Experience with Microsoft Intune or similar device management tools.
• Solid understanding of networking fundamentals, including VPN technologies.
• Familiarity with ITSM tools and asset management best practices.
• Ability to prioritize tasks and perform effectively in a fast-paced environment.
• Excellent verbal and written communication skills.
• Strong analytical and problem-solving abilities.

Nice To Haves

• Bachelor's degree in a related field.
• CompTIA A+, Network+, and/or Microsoft certifications.
• Experience supporting users in an enterprise IT environment.

Responsibilities

• Provide Tier 1 and Tier 2 technical support to end users, ensuring timely and effective resolution of issues.
• Troubleshoot and support Microsoft Office 365 applications and services.
• Build, configure, and deploy laptops managed through Microsoft Intune.
• Diagnose and resolve local network and VPN connectivity issues.
• Provision and manage user accounts in Office 365, including permissions and security settings.
• Ensure endpoint security tools and controls are active, compliant, and functioning properly.
• Maintain accurate hardware and software asset records within the ITSM system.
• Escalate high-priority or complex incidents to management or higher-level support as needed.
• Deliver exceptional customer service and communicate clearly with both technical and non-technical users.
• Other duties as assigned.

Benefits

• Flexible Workplace – Hybrid and remote options available for many roles.
• Unlimited PTO – Competitive paid time off, including flexible & unlimited options.
• Inclusive Environment – A culture that values diversity, collaboration, and respect.
• Growth Opportunities – Support for ongoing learning and career development.
• Comprehensive Benefits – Health, dental, vision, life, and disability coverage.
• Workplace Perks – Incentive bonus programs, flexible hours, & more.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Number of Employees: 51-100 employees