AOiA Community Manager, Emerging DO Platform

American Osteopathic Association•Chicago, IL

33d•$63,000 - $68,000•Hybrid

About The Position

The Community Manager, Emerging DO Platform plays a critical role in shaping and growing a newly launched, high-impact digital platform serving Doctors of Osteopathic Medicine (DOs) and medical students nationwide. As part of AOIAs innovation arm, this role sits at the intersection of community, technology, and servicesupporting a rapidly expanding user base while helping define the future of engagement for the profession. This position is responsible for cultivating a vibrant, inclusive, and highly engaged online community by delivering exceptional member service, ensuring platform quality and functionality, and fostering meaningful connections across the DO continuum. The Community Manager serves as the primary point of contact for users, leads day-to-day community operations and moderation, and partners cross-functionally to support events, content, and platform enhancements. This is an exciting opportunity to join a growing, forward-thinking team at a pivotal momentcontributing to a flagship initiative designed to scale, evolve, and make a lasting impact across the osteopathic community.

Requirements

Minimum of five years of experience in online community management, customer support, or related professional environment.
Proficiency with online community platforms and proven track record of growing engagement, building relationships, and fostering community across audiences.
Demonstrated competence for assessing and managing competing priorities in a deadline-driven environment.
Keen attention to detail and capacity to work independently with minimal guidance and/or supervision on assigned tasks.
Strong interpersonal skills with ability to work well in teams.
Superior communications, organizational and problem-solving skills.
Advanced proficiency in Microsoft Office applications including PowerPoint and Excel; experience with project management tools (e.g. Asana), Salesforce/Fonteva, Analytics Platforms (e.g. Google Analytics), generative AI tools, and basic website editing (e.g. Squarespace).

Nice To Haves

Previous experience in product and community engagement, especially in healthcare or education.
Previous administrative or operational experience working in Graduate Medical Education.
Previous experience supporting a mentorship program.
Bachelors degree in a relevant field.

Responsibilities

Serve as the primary point of contact for all AOIA Emerging DO Platform community interactions, including customer service inquiries, user engagement, and conflict resolution.
Respond to community needs and inquiries in a timely, service-oriented manner.
Actively engage in relevant forums, groups, and social media platforms to promote the Platform and build visibility.
Develop and implement strategies to grow and sustain an active, positive, and inclusive online community.
Moderate user-generated content, facilitate discussions, and ensure compliance with community guidelines and organizational policies.
Analyze community metrics and feedback to inform improvements and report on community health.
Gather and synthesize community feedback to inform platform enhancements and organizational strategy.
Support the creation and distribution of marketing materials, website editing, social media content, and community updates.
Maintain and improve data accuracy, supporting reporting functions and ensuring the integrity of organizational data.
Consistently manage the scheduling and logistics of in-person and virtual meetings; may be asked to prepare and present reports, updates and/or program recommendations.
Collaborate with internal and external stakeholders to ensure successful event execution and follow-up.
Assist with budget monitoring and reporting, and support timely processing of invoices, reimbursements, and payments in collaboration with Finance (AP/AR).
Other duties as assigned