Anti Money Laundering/Know Your Customer Officer - Associate

JPMorgan Chase & Co.•Wilmington, DE

About The Position

Join our AML/KYC Controls team and make a meaningful impact by ensuring compliance with key financial regulations. You will have the opportunity to grow your career, develop your skills, and work alongside a diverse and collaborative team. We value your expertise and encourage you to challenge the status quo, drive innovation, and contribute to a culture of integrity and excellence. Your work will help protect our clients and the firm, while supporting your professional development. As an AML/KYC Controls Associate within the Consumer & Community Banking AML/KYC Team, you will support critical compliance and risk management initiatives that uphold Bank Secrecy Act, PATRIOT Act, and FinCEN requirements. You will manage and analyze case requests, conduct research, and provide qualitative and quantitative insights to promote AML strategic projects and ensure alignment with Global KYC Standards and related appendices. In this role, you will coordinate closely with Project Teams, Compliance, Technology, Training, Communications, Legal, AML Operations, and business partners across Card to ensure initiatives meet regulatory and internal AML/KYC obligations. You will be expected to maintain deep knowledge of AML/KYC policies and standards to help ensure projects and processes remain compliant and risks are mitigated to an acceptable level. Your insights and recommendations will inform key decisions and support the successful transition of initiatives into business-as-usual operations. You will contribute to a culture of excellence, integrity, and continuous improvement by emphasizing attention to detail and quality in all deliverables. The role offers opportunities to build subject-matter expertise, expand cross-functional partnerships, and develop your career within a supportive, collaborative, and inclusive environment.

Requirements

Bachelor’s degree or equivalent experience required.
3 years of experience in the financial services industry, with a background in controls, audit, quality assurance, operational risk management, or AML/KYC.
Excellent problem-solving, critical thinking, and analytical skills.
Strong judgment, professional maturity, and personal integrity.
Proactive, results-oriented, and fact-based approach.
Skilled in analyzing root causes of AML/KYC, compliance, and risk issues.
Proficient in Microsoft Office Suite (Word, Excel, PowerPoint).
Strong written and verbal communication skills.
Highly organized, capable of managing multiple projects and requests simultaneously.
Knowledge of Consumer Banking, Business Banking, and Chase Wealth Management.

Nice To Haves

Business knowledge: Understanding of regulations surrounding the financial services industry.
Communication/presentation: Ability to articulate information in a meaningful and actionable manner.
Decision Making/Judgment: Ability to make independent decisions using sound judgment.
Experience mentoring and onboarding new team members.
Ability to work effectively with all levels of management.

Responsibilities

Lead and actively contribute to end-to-end AML/KYC programs, projects, and initiatives (design, develop, implement, review, and report).
Drive best-in-class AML/KYC risk and control practices and communicate status, outcomes, and issues to senior/executive AML management.
Proactively identify potential issues, risks, and gaps; provide clear recommendations to support informed decision-making.
Deliver high-quality qualitative and quantitative analysis to support AML/KYC initiatives and ongoing enhancements.
Support solution and/or system design and development to remediate identified control weaknesses or process gaps.
Execute assigned project deliverables with strong attention to quality, accuracy, and timeliness.
Facilitate escalations, issue resolution, and management updates as required.
Manage day-to-day project decisions, owning direction, scope, and prioritization with minimal supervision.
Produce standard and ad hoc management reporting and presentations for stakeholders.
Support project transition to business-as-usual, ensuring sustainable processes, controls, and ownership.
Maintain current knowledge of regulatory expectations and role requirements, and uphold the AML/KYC risk management and control framework to ensure consistent best practices and control standards across CCB.