Answering Service Responder I

Witt O'Brien's • Ogden, UT

12d • Hybrid

About The Position

Our office needs a reliable and talented Answering Service Responder. Your work as an operator will make a real difference as you provide assistance to various clients during emergency situations. The ideal candidate will have demonstrated experience supporting activities related to emergency response and/or incident management. This position requires professional demeanor and strong verbal and written communication skills. We are looking for a self-motivated, responsible, and confident individual with a commitment to integrity and the ability to prioritize multiple projects, meet deadlines, and work collaboratively with minimal supervision.

Requirements

• High School Diploma or equivalent
• Intermediate level skills with Microsoft Office products specifically Microsoft Teams and SharePoint
• Intermediate level computer literacy supporting a variety of software platforms
• Must be capable of typing 30+ WPM
• Punctual and dependable with the ability and willingness to work evenings, weekends, holidays, and on-demand (during emergencies)
• Adaptable and patient with the ability to remain calm and professional during times of heightened activity, uncertainty, ambiguity, rapid change, and fixed deadlines
• Ability to communicate clearly, succinctly, and in a manner that appeals to a wide audience
• Ability to triage complex situations and effectively transcribe information accurately
• Ability to remain patient to professionally support international callers where English is not their primary language
• Capable of following a procedure and executing tasks as outlined within a procedure
• Must have basic computer skills and be proficient in the use of the Microsoft Office Suite

Nice To Haves

• Previous experience in emergency response, incident management, and / or law enforcement or security
• 2-5 years in a prior incident/emergency dispatch role; preferably in emergency dispatch or hazardous notification center

Responsibilities

• Answer incoming calls and emails in a timely, professional, and courteous manner
• Capable of answering calls regarding emergency fuel deliveries, appliance repairs, or safety issues, such as gas leaks
• Represent clients serving as their emergency call center
• Dispatch emergency calls to clients on call personnel
• Must be capable of gathering and transcribing information with speed and accuracy
• Receive incident and/or Emergency calls from 911 dispatch
• Ability to remain calm, courteous, and confident when answering a distress call
• Other duties as assigned

What This Job Offers

• Career Level: Entry Level
• Education Level: High school or GED