Annuity Associate

Reliance Standard•Philadelphia, PA

4d•Hybrid

About The Position

Reliance Standard is seeking a detail-oriented, motivated, and collaborative Annuity Associate to join our dynamic Intake team. This individual will be responsible for processing new annuity applications, ensuring data accuracy, entering case files, and supporting various administrative functions. The role plays a vital part in maintaining regulatory compliance, supporting service excellence, and contributing to the successful entering of annuity contracts. Meet or exceed department service level agreements (SLAs) for application intake and processing. This is an excellent opportunity for someone with strong organizational, communication, and analytical skills to build a long-term career in the retirement and annuities industry.

Requirements

Exceptional attention to detail and data accuracy.
Strong organizational and time-management skills.
Excellent written and verbal communication abilities.
Proficiency in Microsoft Office Suite (Excel, Word, Outlook, PowerPoint).
Ability to work independently and as part of a collaborative team.
Commitment to maintaining confidentiality and managing sensitive information with integrity.
Strong problem-solving and critical thinking capabilities.
Willingness to learn, adapt, and support process changes.

Nice To Haves

Associate’s degree in Finance, Business Administration, or a related field preferred. Equivalent work experience may be considered.
Understanding of annuity products and features preferred.
Experience with data entry and case processing in a high-volume financial services setting is a plus.

Responsibilities

Receive and conduct an initial review of new annuity applications for accuracy, completeness, and compliance.
Enter application data into the annuity administration system (FAST).
Deposit annuity premium checks daily and track incoming funds.
Input and validate suitability review data in accordance with regulatory requirements and internal guidelines.
Follow up with agents, advisors, and internal and external customers to resolve missing or incomplete application information.
Maintain accurate electronic and physical filing practices in compliance with our standards.
Assist with the preparation, review, and mailing of finalized annuity contracts.
Support processing of contract changes and service requests.
Serve as backup for mailroom functions, including processing incoming/outgoing mail, faxes, and overnight deliveries.
Ensure high standards of data integrity, confidentiality, and accuracy are maintained at all times.
Collaborate with other departments such as New Business, Document Management, and Operations to ensure smooth intake and case setup.
Monitor and stay up to date with current annuity products, market trends, and regulatory updates.
Recommend improvements to workflows and processes to enhance efficiency and service delivery.
Identify and escalate complex issues or discrepancies to management.
Perform other job-related duties as assigned by management.

Benefits

An annual performance bonus for all team members
Generous 401(k) company match that is immediately vested
A choice of three medical plans (that include prescription drug coverage) to suit your unique needs.
For High Deductible Health Plan enrollees, a company contribution to your Health Savings Account
Multiple options for dental and vision coverage
Company provided Life & Disability Insurance to ensure financial protection when you need it most
Family friendly benefits including Paid Parental Leave & Adoption Assistance
Hybrid work arrangements for eligible roles
Tuition Reimbursement and Continuing Professional Education
Paid Time Off – new hires start with at least 20 days of PTO per year in addition to nine company paid holidays.
Volunteer days, community partnerships, and Employee Assistance Program
Ability to connect with colleagues around the country through our Employee Resource Group program