Annual Service Agreement Renewal Agent

Acorn Stairlifts, Inc. • Orlando, FL

11d • $0 - $17 • Onsite

About The Position

Service Agreement Renewal Sales Agent – Orlando, FL. Join Our Team! Are you a customer-focused professional who enjoys building relationships, solving problems, and helping customers protect their investments? We're looking for an Annual Service Agreements (ASA) Renewal Agent to connect with existing customers, assist with service agreement renewals, and deliver exceptional customer service while meeting performance goals.

Requirements

• High school diploma or GED required
• 1–3 years of customer service, collections, sales, or call center experience preferred
• Equivalent combinations of education and experience will be considered
• Strong communication and active listening skills
• Comfortable handling customer objections and difficult conversations professionally
• Customer-focused with a positive, solution-oriented attitude
• Proficient with Microsoft Windows and basic computer applications
• Accurate keyboarding and data entry skills
• Strong problem-solving and organizational abilities
• Ability to calculate discounts and process payments accurately
• Ability to work independently while contributing to a collaborative team environment

Responsibilities

• Contacting existing customers to remind them to renew their annual service agreements
• Following up with customers who have outstanding balances
• Processing credit card and check payments over the phone
• Accurately documenting customer interactions, payments, and account updates
• Explaining service agreement coverage and plan limitations
• Creating service support tickets when needed
• Resolving payment issues and following up on outstanding accounts
• Meeting sales goals and key performance indicators (KPIs)
• Maintaining accurate records while adhering to company policies and procedures

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED