Annex Greeter

Columbus House • New Haven, CT

1d • $0 - $18 • Onsite

About The Position

Columbus House opened its doors in 1982 to provide services for men and women at least 18 years of age. Our goals quickly broadened from the mere provision of food and shelter and simple survival, to understanding and working toward overcoming the problems which cause people to become homeless. Columbus House, along with its core of loyal supporters, friends, and volunteers, has remained committed to fulfilling its mission: "To serve people experiencing homelessness or at imminent risk by providing life-saving outreach, shelter and housing and by fostering their personal growth and independence. We advocate for and create affordable housing to end homelessness in our communities."

Under the direction of the Senior Manager of Outreach & Engagement, the Greeter seeks to create and maintain a positive, welcoming atmosphere reflective of the core Trauma Informed Care Values of SAFETY, TRUSTWORTHINESS, CHOICE, COLLABORATION, and EMPOWERMENT. The Greeter is the first point of contact for all visitors to the Annex’s programs: Outreach and Engagement, Pathways to Independence, and Shelter Case managers and performs various office functions in support of program staff.

Requirements

• High School graduate or equivalent.
• Excellent customer service skills.
• Demonstrated the ability to manage, motivate and interact with homeless clients.
• Aware of and comfortable dealing with mental health, substance abuse, and dual diagnosis issues.
• Commitment to confidentiality, proper boundaries and universal precautions.
• Organized yet flexible while able to employ recovery language as appropriate.
• Computer literate with proficiency in common desktop applications.
• Must be respectful, non-judgmental, compassionate, and empathetic towards others.
• Culturally competent with the capacity to work within a team and foster teamwork.
• Able to meet all documentation requirements.

Nice To Haves

• Bi-lingual English/Spanish preferred.

Responsibilities

• Supervise access into Annex building via calls from outdoor electronic callbox and or manually answering door when necessary to clients and guests.
• Facilitate and maintain a positive, peaceful and welcoming atmosphere as the first point of contact.
• Provide customer service to clients, visitors, case managers and program managers.
• Respond to client requests with patience and respect.
• Serve as a point of contact for information concerning the activities of the office and respond to all inquiries within established guidelines.
• Notify appropriate staff when clients appear for scheduled meetings.
• Inform clients of staff absences and take messages for absent staff.
• Reschedule appointments for clients when necessary.
• Answer calls at the front desk and direct them to appropriate staff members.
• Maintain daily sign-in sheets and coordinate phone use for clients if appropriate.
• Keep adequate supplies in the toiletries closet for clients.
• Coordinate and maintain list for client showers.
• Ensure towels are distributed to clients and returned for laundering; distribute toiletry supplies and, when available, underwear and restock as needed.
• Coordinate bathroom use for clients.
• Receive and distribute mail to staff post boxes.
• Order supplies monthly for all Annex housed programs including, but not limited to: Outreach & Engagement, Pathways to Independence, and Shelter Case Managers.
• Schedule conference rooms use for Annex programs and agency partners of Columbus House.
• Perform additional responsibilities and related tasks as requested.

Benefits

• Medical, dental, vision benefits are offered along with other additional voluntary coverages with full time employment
• 401 K retirement plan with employer matching contribution
• Paid time off
• 10 paid holidays

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED