Animal Welfare Associate
About The Position
The Animal Welfare Associate serves as the front line for Santa Fe Animal Shelter’s lifesaving mission to create a compassionate, safe community for pets and people. This role works independently with the public to options to keep pets in the home when we can or bring the animal into the shelter when there are no better options for the pet. Animal Welfare Associates must be compassionate and nonjudgmental, demonstrating empathy while working with owners and focus on finding solutions not excuses or placing blame. Animal Welfare Associates work closely with Animal Services personnel and other shelter departments, volunteers, customers, board members, vendors and law enforcement personnel in a fast paced collaborative environment.
Requirements
- High School Diploma/GED or 5 years Customer Service experience.
- Tech-Savvy with understanding of social media platforms.
- Effective written and spoken communication skills.
- Critical thinking and problem-solving expertise
- A valid New Mexico Driver’s license is required.
Nice To Haves
- Nonprofit, mission-driven, or animal welfare experience preferred but not required.
- Bilingual (Spanish) a plus
- An understanding that SFAS is a managed admissions facility and the euthanasia and cremation of animals are regular functions of the Shelter.
Responsibilities
- Customer Service
- Case Management
- Data Entry
- Cash Handling
- Animal Handling
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
