Animal Services Officer

City of Elk Grove•Elk Grove, CA

1d•Onsite

About The Position

The City of Elk Grove is seeking Animal Services Officers to join the Police Department at our state-of-the art Animal Shelter. The ideal candidate is a compassionate, self-motivated professional who thrives in a dynamic and community-oriented environment. They possess exceptional customer service skills, demonstrating patience, empathy, and professionalism while interacting with community members, coworkers, and partner agencies. This individual has a strong sense of personal accountability and can work independently with minimal supervision while exercising sound judgment, integrity, and professionalism. They are proactive in resolving issues, adaptable and resilient, remaining calm under pressure and making thoughtful decisions in emotionally challenging or rapidly changing situations. The ideal candidate is comfortable working outdoors in a variety of conditions, safely handling animals of all sizes and temperaments, and responding to situations involving injured, stray, neglected, or aggressive animals. We are looking for someone who values teamwork but is equally confident in taking initiative in the field. They can balance education with enforcement, communicate effectively during difficult conversations, and de-escalate conflict while maintaining a professional demeanor. They understand that the position requires flexibility to meet operational needs, including working irregular hours, weekends, holidays, overtime, split shifts, and on-call assignments, as needed. Strong report writing, attention to detail, and the ability to accurately interpret and apply animal control laws, ordinances, and policies are essential. Above all, the ideal candidate is passionate about public service and animal welfare. They are committed to protecting the health and safety of both the community and its animals through compassionate care, education, enforcement, and collaborative problem-solving. Successful candidates understand that this role requires equal parts compassion, enforcement, and problem-solving, and they are comfortable making difficult decisions while treating both people and animals with dignity and respect.

Requirements

Basic species and breed identification of a variety of domestic, livestock and common wild animals.
Symptoms and behavior associated with rabies and other common diseases of animals.
Behavior and handling of common domestic, livestock or wild animals.
Methods and techniques of animal collection and impoundment.
Methods and equipment used in the care and control of animals.
State and local laws and ordinances pertaining to the proper care and control of animals.
Principles and practices of animal care and first aid.
Office procedures, methods, and equipment including computers.
Pertinent federal, state, and local laws, codes, and regulations.
Perform a variety of animal control activities.
Assess animal behavior and make effective decisions regarding handling, capturing, or destroying the animal under stressful or emergency situations.
Identify symptoms and behavior associated with rabies and other common domestic animal diseases.
Enforce animal control rules and regulations.
Maintain accurate records and prepare reports.
Use of independent judgment and initiative in accomplishing work assignments.
Understand and follow oral and written instructions.
Deal tactfully, courteously and effectively with the public when providing customer service.
Respond to requests and inquiries from the general public.
Operate a variety of animal control equipment in a safe and effective manner including instant release control poles, animal grasper, animal traps, raccoon/skunk boxes, animal gauntlets, snappy snares, snake tongs, dog leads, Oplus-XT Rifle/pistol projector tranquilizer equipment, injection equipment for humane euthanasia, and other equipment for control and capture purposes.
Operate office equipment including computers.
Communicate clearly and concisely, both orally and in writing.
Work in a team environment and establish and maintain effective working relationships with those contacted in the course of work.
Equivalent to the completion of the twelfth grade.
Possession of an appropriate, valid driver's license.

Nice To Haves

College level course work in animal health technology, animal husbandry, animal science or closely related field is desirable.
Graduation from an accredited animal control academy (such as the National Animal Control Association) is desirable.
Experience working in an animal control agency or shelter with responsibilities including the handling of various animal species is preferred.
(2) two years of the experience listed above is highly desirable.
Possession of a certificate of completion of Euthanasia by Injection within six months of hire.
Possession of a certificate of completion of Arrest, Search and Seizure (Penal Code 832) within six months of hire.
Possession of a certificate of completion of Basic Humane Officer Training Academy prior to completion of the probationary period within six months of hire.
Possession of a certificate of completion of Animal Chemical Capture within six months of hire.

Responsibilities

Perform a variety of duties involved in the enforcement of various City and state animal related ordinances, regulations, and laws governing the care and keeping of livestock and domestic animals in the City.
Investigate complaints regarding nuisance, stray, uncontrolled, dangerous or diseased animals and issue appropriate citations.
Transport animals to City designated shelter.
Prepare written reports for prosecution of local ordinances and state law.
Provide public information and education to citizens and community groups regarding animal services.
Perform other duties related to humane animal protection and control.
Operates an animal services vehicle patrolling streets and alleys to capture and confine stray and unlicensed animals.
Impounds dead, sick, injured, stray, or trapped domestic and non-domestic animals.
Investigates complaints from the public and other agencies regarding nuisance, stray, uncontrolled, dangerous, wild or diseased animals.
Responds to and conducts initial investigation of complaints regarding animal cruelty and abuse.
Investigates animal bites, arranging for appropriate identification and quarantine.
Enforces applicable animal control codes and licensing ordinances; issues citations for violations of applicable regulations; files criminal complaints with City Attorney or District Attorney; testifies in court or administrative hearings regarding citations and disposition of complaints as necessary.
Takes into custody animals turned in by the public including trapped animals; quarantines and disposes of animals as appropriate.
Responds to and resolves difficult and sensitive citizen inquiries and complaints; provides public information and education to citizens and community groups regarding animal services policies and procedures; gives public presentations as necessary; educates the public on laws, codes, ordinances, and policies relating to the care and control of animals.
Identifies symptoms of common animal diseases and recommends veterinary medical care, isolation or destruction; may perform and/or assist in the euthanasia of animals.
Operates and maintains a variety of animal services tools and equipment including humane traps, mobile radios, and related animal services tools and equipment; keeps equipment and vehicle in clean and healthful condition to accept impounded animals.
Examines licenses for validity and issues warning notices and citations to delinquent owners.
Prepares and maintains a variety of records and reports detailing animal control work performed.