Animal Services Customer Experience Representative
About The Position
Turn your love of animals into a rewarding career with the Wake County Animal Center! The Animal Services Customer Experience Representatives are the "face" of the Animal Center; members of this team are often the first person that customers interact with whether in person or on the phone. This team is responsible for providing empathetic and understanding customer service to the citizens of Wake County, as well as to volunteers, fosters, and rescue groups. The Wake County Animal Center exists to provide intake, care, and adoption services for stray and homeless pets within Wake County. This includes assisting people who are surrendering their pets for rehoming or humane euthanasia, helping the finders of stray animals, facilitating the reclaim of pets from various intake sources, etc. In this position, you will be required to maintain a positive and helpful attitude towards all customers regardless of why they are seeking services from the Animal Center. In this position, staff are also expected to perform general animal handling and should feel comfortable around various animals with varying degrees of friendliness.
Requirements
- High school diploma or GED
- Six months of job-related experience
- Equivalent education and experience are accepted
- Basic computer skills and knowledge, including Microsoft Word and Excel
- Demonstrates skill in and familiarity with the care and humane handling of shelter animals, such as dogs, cats and little critters
- Demonstrates the ability to analyze basic problems by considering a full range of possible solutions, evaluating options, and making sound decisions to effectively resolve situations
Nice To Haves
- Cash handling experience
- Customer service experience
- High-stress animal-related or animal-adjacent experience (such as emergency veterinary, municipal shelter)
- Multilingual - Spanish
- Demonstrates strong ability to prioritize tasks, organize workload, and manage time effectively to meet deadlines and fulfill both individual assignments and shared team responsibilities
- Demonstrates the ability to consistently identify opportunities to assist others by proactively observing needs and taking initiative to provide support in a timely and effective manner
- Strong interpersonal skills - outgoing, patient, professional, and able to get along well with a variety of people
Responsibilities
- Greet visitors who enter the Animal Center, determine the nature and purpose of the visit, and direct or escort them to specific destinations
- Respond to requests for general information regarding regularly performed County activities
- Complete routine office forms and records including recording intake information and entering customer data into Shelter Buddy, recording payments, canceling or updating accounts, maintaining records of customer interactions or transactions, and record details of customer inquiries
- Respond to requests for services and inquiries from customers both internally and externally, schedule appointments, provide general information or direct requests to the appropriate service area, open and route Animal Center mail, perform routine word processing, scanning, copying, compiling, sorting, and/or filing of information
- Handle incoming and outgoing animals, this may include leashing pets, placing pets in carriers, removing pets from traps, and transporting pets to intake kennels and from the kennels
Benefits
- Equal Opportunity Statement
- Background Check Statement
- Emergency Service Worker Statement
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
