Animal Services Business & Development Manager

City of Burlington NC • Nc 27258, NC

16h • Hybrid

About The Position

As a member of the department's leadership team, you will oversee business administration, fundraising, grant management, community support programs, and donor development initiatives. This position plays a key role in advancing the department's mission through financial stewardship, resource development, community engagement, and strategic partnerships. You will work closely with staff across multiple functional areas, donors, volunteers, community members, and partner organizations to support programs that strengthen the bond between pets and people while helping achieve positive outcomes for animals and the community. Burlington Animal Services (BAS), a department of the City of Burlington, serves Alamance County with a commitment to pet lifesaving, community engagement, and innovative public service. Guided by a no-kill philosophy, we envision a future where pets and families thrive together. In 2025, BAS cared for more than 6,400 pets and achieved a 93% pet lifesaving rate. Through adoption, veterinary care, pet retention services, community outreach, and strategic partnerships, we work every day to create positive outcomes for pets and the people who love them. Learn more about our mission and impact at burlingtonnc.gov/pets.

Requirements

• Knowledge of fundraising, donor relations, grant administration, financial processes, community engagement, and business operations.
• Ability to develop, implement, and evaluate programs, projects, and initiatives.
• Experience with budgeting, financial reporting, accounts payable/receivable, recordkeeping, and administrative operations.
• Strong analytical, organizational, and problem-solving skills, with the ability to manage multiple priorities and deadlines.
• Excellent written, verbal, and interpersonal communication skills.
• Ability to build and maintain productive relationships with donors, community partners, volunteers, government agencies, and the public.
• Proficiency with Microsoft Office Suite and other business, fundraising, financial, database, and cloud-based software systems.
• Ability to work independently and collaboratively in a fast-paced environment while exercising sound judgment and professionalism.
• Bachelor's degree in Business Administration, Public Administration, Communications, Marketing, or a related field.
• An equivalent combination of education and directly related experience may be considered.
• Valid Driver's License.

Nice To Haves

• Master's degree in Public Administration (MPA), Business Administration (MBA), or a related field.
• Experience in fundraising, grant writing, donor relations, or nonprofit development.
• Bilingual proficiency in English and Spanish.
• Fear Free © Certification (or obtained within the first six months of employment).

Responsibilities

• Develop and implement fundraising and donor engagement strategies that support departmental priorities.
• Cultivate and maintain relationships with current and prospective donors.
• Identify, prepare, and submit grant applications aligned with departmental needs.
• Administer awarded grants, ensuring compliance with funding and reporting requirements.
• Prepare donor, financial, and program reports for stakeholders.
• Serve as a representative of Burlington Animal Services to donors, community partners, and the public.
• Collaborate on outreach campaigns, fundraising initiatives, special events, and public awareness efforts.
• Deliver presentations to community groups and occasionally participate in media interviews.
• Respond to community inquiries and provide professional, solution-oriented customer service.
• Participate in strategic planning, policy development, and continuous improvement initiatives.
• Develop and monitor performance measures to evaluate program effectiveness.
• Analyze data and recommend operational and programmatic improvements.
• Manage accounts payable, accounts receivable, deposits, purchasing card transactions, and related financial processes.
• Track and report program expenditures, revenues, grants, and funding outcomes.
• Coordinate financial activities with the City's Finance Department and external funding partners.
• Perform related duties as assigned to support departmental operations and initiatives.

Benefits

• The position is generally in an office environment and is sedentary.
• Some movement throughout the facility is required to facilitate supervision, collaboration with other staff, and program service delivery.
• Work involves a significant amount of time spent at a computer as well as in the community, engaging with stakeholders and donors.
• The ability to travel to meetings, drive a city-owned vehicle, and deliver presentations is required.
• Must be able to lift at least 25 pounds and may occasionally handle animals.
• Work may involve occasional exposure to potentially hazardous conditions such as aggressive animals and zoonotic diseases.
• Work in this position is primarily performed indoors but also requires occasional work at outdoor events.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager