Animal Restoration Kennel Coordinator

Pima County•Tucson, AZ

1d•$56,555•Onsite

About The Position

Pima Animal Care Center (PACC) is seeking a detail oriented and results driven candidate to be our first Animal Restoration Kennel (ARK) Coordinator. In this role you will oversee the daily care, movement, and placement of animals involved in neglect, hoarding, and other complex cases. Working closely with Animal Protection Services, this position ensures animals being brought in from large impounds receive individualized medical treatment, behavioral support, and housing while progressing toward a live outcome. The Coordinator supervises ARK animal care staff, coordinates animal movement through the shelter system, and serves as a key liaison with both internal PACC staff as well as external stakeholders, including rescue organizations and donation partners. During periods of lower ARK activity, the position shifts focus to strengthening PACC's rescue program by building relationships with local rescue partners, increasing placement opportunities for medical and behavioral animals, and providing targeted support for animals with placement deadlines. This role is critical to maximizing lifesaving outcomes for some of the shelter's most vulnerable animals. Pima Animal Care Center is open 7 days a week. Nontraditional work hours are required and may include weekends, evenings, and schedule rotations.

Requirements

Bachelor's degree from an accredited college or university with a major in public or business administration or a field closely related to the program area, as determined by the appointing authority AND two years of progressively responsible program administration experience or experience directly related to the nature of the program. (Relevant professional level experience and/or education from an accredited college or university may be substituted.)
Three years of experience with Pima County as an Animal Care Technician or Animal Care Field Officer OR: One year as an Animal Care Placement Supervisor
Valid driver license is required at time of application. Valid AZ driver license is required at time of appointment.
Access to a registered/insured vehicle for business travel is required (business mileage reimbursed) at time of appointment.

Nice To Haves

Minimum one (1) year experience working with animal behavior.
Minimum two (2) years experience in a leadership position or program/project management.
Experience working or volunteering with medically vulnerable animals in an animal care setting.

Responsibilities

Oversees and supports the daily operations of adoption, foster, and/or other placement programs, ensuring effective workflows and positive customer experiences
Provides leadership and front-facing management of placement supervisors and counselors, offering guidance, training, and support to enhance team performance and efficiency
Delivers exceptional customer service across multiple channels by assisting adopters, fosters, and rescue partners with inquiries, matchmaking, and placement guidance
Utilizes data tracking and analytics to assess program performance, identify trends, and develop data-driven strategies to improve placement outcomes
Prepares and presents reports on placement activities, program success, and areas for improvement
Provides specialized animal handling for dogs with varying behavioral backgrounds, utilizing appropriate techniques to ensure safety and assess behavior to support safe placements, addressing the individual needs of each animal
Provides informed placement recommendations for dogs, including those with behavioral or medical challenges, and participates in euthanasia decision discussions by assessing placement options while prioritizing public safety, animal welfare, and shelter capacity
Provides ongoing support and education to fosters and adopters, including resources on animal care, behavior, and integration into homes
Supports the coordination of placement-focused events, including adoption and foster promotions, community engagement events, and off-site adoption opportunities
Maintains accurate records of animal placements, communications, and interactions in the shelter database to ensure transparency and tracking of outcomes
Assists in the development and implementation of strategies to increase placements, including targeted promotions, marketing campaigns, and community outreach
Collaborates with internal teams, including medical, Animal Protection Services, and shelter operations, to ensure animals are prepared for placement and their needs are met
Ensures compliance with shelter policies and procedures, including safety protocols and personnel responsibilities