Animal Health Customer Care Specialist

Wedgewood Pharmacy • Manhattan, KS

4d • Hybrid

About The Position

At Wedgewood Pharmacy, we are dedicated to improving the lives of animals through customized medication and compassionate care. Every role in our organization contributes to helping pets live healthier, happier lives. We are a team driven by purpose, quality, and a shared commitment to animal health. Wedgewood Pharmacy is the place for you! Wedgewood is the nation’s largest and most trusted provider of compounded veterinary medications. Our Customer Care Specialists currently start at $18 an hour.

New-hire education consists of one week of paid in-classroom training at our Manhattan. KS location; Monday – Friday 8:30-5pm CST. You will learn about our state-of-the-art laboratories and impressive shipping and warehousing operations. Weeks 2-4: M–F, 8:30 AM–5 PM CST fully onsite. Month 2: M–F, 11:30 AM – 8 PM CST fully onsite.

Upon successful completion of new-hire training, initial work schedules will be Monday - Friday, 11:30 AM – 8PM CST until the next shift bid, where this may change. All Customer Care employees participate in regular shift bids where work schedules are awarded to each employee based on tenure and performance. This affords every agent the ability to regularly compete and be awarded a more desirable schedule.

The position operates on a hybrid schedule after the 2 month training period working on site in office (5) days per week. After the 2 month training period, established agents may begin a hybrid schedule. Eligible employees may work from home two (2) days per week on a rotating basis (i.e. two WFH days one week, in office all days the following week and so on).

Requirements

• A coachable, quick learner who is comfortable with change
• A compassionate and caring individual who loves animals and those that care for them
• Able to demonstrate strong attention to detail and willingness to adhere to procedures
• Self-motivated and energized; excelling in a fast-paced environment
• An effective and persuasive communicator
• Computer-savvy, navigating the internet with ease
• A reliable co-worker with a positive, professional attitude. No exceptions!
• Basic calculations are easy for you to perform
• A high school graduate or equivalent

Nice To Haves

• You have worked retail or held Customer Service positions in the past
• You have prior contact center experience
• You have working knowledge as a pharmacy technician
• You have worked as a veterinarian technician or similar role
• You are comfortable working with Microsoft Office, Outlook, Word, & Excel
• You have attended some college or have earned a degree
• You can speak Spanish - Bilingual
• Can acquire a Kansas Pharmacy Technician License

Responsibilities

• Deliver customer service with kindness, empathy, understanding, and patience
• Efficiently navigate patient and prescriber profiles across systems
• Ability to adapt quickly to each customer interaction - inbound, outbound, and written, through email, phone, SMS, and chat.
• Cohesively work with a team, as well as independently
• Ability to interact with team members across pharmacy and fulfillment facilities.
• Hone in on workflow efficiencies and new developments as the team grows by providing feedback.
• Maintain a positive and professional attitude while keeping our pet patients and customers front and center.

Benefits

• health, dental, and flexible spending accounts
• Competitive base salary with uncapped commission structure
• 401(k) retirement plan with a generous company contribution to help you save for the future
• Company Paid Life and disability insurance
• Access to voluntary insurance options
• A generous paid time off program that increases every year
• Tuition reimbursement
• Opportunity for growth - We believe in promoting from within and do so through our internal job posting program!

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED