Animal Care Specialist

Petco • Irondequoit, NY

4d • Onsite

About The Position

The Animal Care Specialist is the primary expert and advocate for the health, welfare, and proper care of companion animals and aquatic life within Petco’s Pet Care Center. The role ensures high standards of animal care and habitat maintenance while supporting sales, merchandising, inventory, and customer experience. Working closely with the sales team, the specialist shares animal-care knowledge with customers and coworkers, supports operational execution, and contributes to a collaborative team environment.

The position is performed in a retail Pet Care Center and requires active engagement on the sales floor. Duties include animal-care checks and documentation, habitat and aquatic-area upkeep, customer service and cashiering, merchandise and inventory tasks, and support for store opening and closing procedures as assigned. The role requires flexible availability during operating hours, including evenings, weekends, and holidays.

Requirements

• At least 1 year of experience working with or caring for companion animals and aquatic life.
• Strong knowledge of animal care, husbandry, and maintenance practices.
• Ability to educate others and communicate effectively.
• Strong customer-service mindset and aptitude for selling behaviors.
• Basic business, math, and inventory-management skills.
• Strong organizational, interpersonal, and communication skills.
• Completion and ongoing maintenance of the Petco Animal Care Certification Program.
• Ability to safely lift and move merchandise, supplies, or animals weighing up to 50 pounds.
• Flexible availability to support Pet Care Center operating hours, including evenings, weekends, and holidays.

Nice To Haves

• High school diploma or GED preferred.

Responsibilities

• Ensure the health, safety, and proper care of companion animals and aquatic life according to Petco standards, policies, and procedures.
• Complete and verify animal-care tasks, including hourly animal health checks, wellness documentation, maintenance logs, and incident reports.
• Ensure proper handling, documentation, and care of relinquished and adoption animals.
• Serve as a resource for animal-care education for customers and Pet Care Center partners.
• Follow and promote safety, animal-welfare, and loss-prevention procedures.
• Provide knowledgeable, compassionate, and solution-focused customer service and support customer interactions using Petco’s selling model.
• Promote teamwork, inclusion, and collaboration; mentor and educate partners on animal-care standards and best practices.
• Maintain clean, professional, and well-presented animal habitats and aquatic areas.
• Support department sales, margin, and shrink goals.
• Stock, price, and display merchandise according to Petco standards, focusing on companion animals and aquatics.
• Order live animals, supplies, and related merchandise with the sales team to support inventory integrity and business goals.
• Analyze inventory data and identify opportunities to improve in-stock levels, shrink, and operational efficiency.
• Participate in animal- and aquatic-related physical inventory counts.
• Assist with opening and closing procedures as assigned and perform additional duties and special projects as needed.
• Verify animal-care and maintenance tasks are completed according to established schedules.
• Perform routine housekeeping, including cleaning habitats and tanks, sweeping and mopping floors, dusting, and facing merchandise.
• Ensure compliance with regulatory, operational, and safety standards.
• Process register transactions accurately and efficiently.
• Evaluate customer needs and escalate concerns to the Leader on Duty when appropriate.
• Support omnichannel and in-store initiatives through consistent execution and customer engagement.

Benefits

• Purpose-driven work that makes a difference for pets and people.
• A welcoming, inclusive team environment.
• Opportunities to learn, grow, and explore career paths.
• A fun, fast-paced role where no two days are the same.
• Petco Total Rewards include health and financial benefits, 401(k), incentives, and PTO.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed