Animal Care Provider

Mountain Humane•Hailey, ID

7d•$18 - $24•Onsite

About The Position

The Animal Care Provider – Kennel position plays a key role in delivering compassionate, high-quality care to shelter animals by maintaining a safe and sanitary environment, supporting animal health and enrichment, and fostering positive experiences for the public.

Requirements

High school diploma or equivalent required
Ability to handle multiple tasks in a busy, physically demanding workplace environment
Highly motivated, outgoing, polite, and professional team player
Ability to establish and maintain effective working relationships with co-workers, volunteers, and the public
Ability to work well with the public, including children and individuals from diverse racial, ethnic, cultural, and socioeconomic backgrounds, as well as individuals with differing abilities
Comfortable training, mentoring, and providing feedback to volunteers
Desire to learn and ability to remain open-minded
Genuine interest in animals and their well-being
Genuine compassion for all animals, regardless of their condition
Commitment to the mission, values, goals, and success of Mountain Humane
Must be at least 18 years of age
Must maintain a valid driver’s license and good driving record.
Work day includes walking, standing, sitting, bending, squatting, lifting (occasionally up to 50 lbs), answering telephones, and using a computer
Work with a variety of cleaning agents
Work in an environment with daily changes in climate

Nice To Haves

Proficiency in job tasks
Ability to work cooperatively while fostering the mission of the organization

Responsibilities

Assist with daily dog kennel and/or cat area routines
Perform daily cleaning and sanitation of kennels and cat areas in accordance with Mountain Humane policies and procedures
Ensure all animals receive appropriate care, including food, water, enrichment, and proper living conditions
Monitor animal health and behavior and promptly report concerns to a supervisor
Implement behavior support and kennel enrichment programs as directed
Retrieve and handle dogs for staff, volunteers, and the public as needed
Facilitate safe and positive dog introductions with the public and potential adopters
Assist with dog pairing and introductions for playgroups
Provide support for marketing efforts, including handling animals for photo and media opportunities
Adhere strictly to all biosecurity and infection control protocols to prevent the spread of disease within the shelter, including proper use of PPE, sanitation procedures, and animal handling guidelines
Follow all Mountain Humane Standard Operating Procedures (SOPs), protocols, and best practices to ensure consistency, safety, and quality of care
Accurately document animal care, medical treatments, and behavioral observations using designated systems, including ShelterLuv and other required platforms
Utilize organizational tools and tracking systems such as the Virtual Observation Board (VOB) to support communication, animal monitoring, and workflow coordination
Provide general information and assistance to visitors in a professional and courteous manner
Deliver positive customer service experiences to all visitors, clients, donors, and adopters.
Direct adoption, intake, medical, cremation, and financial inquiries to the appropriate staff member
Maintain a neat and well-groomed personal appearance
Wear supplied uniforms and closed toed shoes during all working hours
Comply with all facility safety protocols
Carry out other duties as assigned by supervisor
Comply with all biosecurity, sanitation, and disease prevention protocols at all times
Follow all organizational SOPs, policies, and operational standards
Accurately and consistently use required systems and tools, including ShelterLuv (medical and behavior updates), Virtual Observation Board (VOB), HomeBase (time tracking), and any other designated platforms
Maintain timely and accurate records to support animal welfare, team communication, and organizational compliance

Benefits

Generous paid time off allotment for vacation and personal reasons
100% employer paid medical and vision insurance for staff (with the option of upgrading the plan for an additional contribution)
100% employer paid dental insurance plan through Delta Dental
100% employer paid life insurance policy
Access to a 403(b) retirement account with a 3% matching employer contribution
Access to reduced cost veterinary care and pet supplies (including dog/cat food) for all employee-owned pets
An annual personal pet care allowance for veterinary products and services
A 40% discount at The Barkin’ thrift store in Hailey
Access to discounted membership at Gravity Fitness & Tennis in Hailey
Funding for professional development opportunities
Financial assistance for commuting employees
Qualifying employer for the Public Service Loan Forgiveness (PSLF) program