Animal Care Manager

Belleville Area Humane Society•Belleville, IL

6d•Onsite

About The Position

The BAHS Animal Care Manager will be responsible for cleaning kennels, cages, and shelter facilities; providing daily care to shelter animals; providing daily enrichment and behavior assessments to all BAHS pets, and supervising Animal Care staff. The BAHS Animal Care Manager will assist in evaluating animals for potential intake into BAHS.

Requirements

2 years animal care experience required
2 years management experience
Ability to offer consistent feedback and guidance for direct reports, commitment to coaching and supporting direct reports
Knowledge of and comfort with cat and dog behaviors
Experience with creating enrichment and behavior programs for cats and dogs
Attention to detail
Must be computer proficient and able to learn shelter software and CRM
Proficient in Microsoft Office and Excel
Excellent verbal and written communication skills
Must have good written and verbal communication skills
Must be highly organized, motivated, and detail-oriented
Must be organized and able to set priorities
Must be able to work well in a team environment with the public, co-workers, and volunteers
Must demonstrate emotional maturity and good judgment
Must have knowledge of animal breeds and behavior
Must be committed to the mission, values, and goals of the Belleville Area Humane Society
Genuinely enjoys working with animals and is able to deal with them even when they are stressed, ill or in pain
Can work unaffected in an environment where dogs are barking.
Work requires lifting and carrying animals and food bags (will be assisted by other staff members in lifting animals over 50 lbs)
Walks or stands for extended periods of time; frequently works in a bent position.
May be exposed to unpleasant odors, noises and animal feces. May be exposed to bites, scratches and contagious diseases
Physical ability to clean
Must be able to be on your feet for large portions of the day and handle large animals
Allergies that are aggravated by animals or cleaning supplies may be a disqualification
Must be able to work outside in all weather conditions
Must be able to stand, kneel, walk for up to 8 hours per day
Must be flexible and willing to help with jobs outside of this job description

Nice To Haves

Preference for high volume care & cleaning, ex: sheltering, vet clinic, etc years non-profit experience preferred
Knowledge of shelter operations
Non-profit job experience
Experience with ShelterLuv, G-suite, and Microsoft Office suite

Responsibilities

Manage and support Animal Care department employees
Give suggestions and recommendations regarding hiring, firing and advancement or change of status of employees and volunteers
Train employees and volunteers in animal care
Evaluate employees and volunteers and oversee performance reviews
Set schedules and keep track of staff hours worked, vacation requests, and PTO
Address volunteer and employee concerns and enforce policies in BAHS’ employee handbook
Participate in strategic discussions and planning of shelter operations that affect animal care, enrichment, and behavior
Oversee maintenance of an accurate log of all animal care, enrichment, and behavior activities
Prepare SOPS and Plans for behavior and enrichment of BAHS animals
Serve with Animal Care and BAHS medical staff to assess animal behavior and select adoptable animals from partnering organizations and owner surrenders
Create, train and maintain programs for canine playgroups
Support Volunteer Coordinator with managing time and duties of volunteers
Manage and ensure completion of day to day operations of animal care
Feed all cats and dogs in accordance with organization policy
Clean and sanitize all animal spaces in accordance with organizational policy
Greet customers as they come into the shelter, answer phones, and provide assistance in a courteous manner providing excellent customer service to all clients when needed.
Educate the public about proper animal care, behavior, return calls, and training and take calls related to this from BAHS fosters and BAHS animals as well as alums.
Provide quality customer service while assisting with animal care, enrichment, and behavior assessment processes
Assist with giving medication, drawing blood, surgery and other veterinary procedures as necessary
Rotate animals from indoor spaces to outdoor spaces, all animals should receive specific and specialized attention
Data reporting
Prepare database reports via ShelterLuv to provide metrics on enrichment outcomes and to update animal records
Develop and implement program for animal socialization and enrichment
Strategically record comprehensive notes on individual and group animal well-being and welfare as related to animal lifestyle
Utilize data outcomes to improve programs
Lift and carrying up to 50 lbs (over 50 lbs will have assistance)
Other responsibilities as assigned by the Director of Operations