Animal Care Coordinator
About The Position
The Animal Care Coordinator (ACC) is responsible for providing excellent care for the shelter animals and maintaining the progress of their journey into and out of the shelter. From an animal’s initial intake, behavioral and medical assessments, and ongoing supportive care, the ACC will be there for them each step of the way. The ACC also extends professional and courteous information regarding adoption, general animal care, training, and other services to all patrons. In conjunction with the Customer Care team, the ACC works with potential adopters to identify suitable matches with animals and helps facilitate reunification between lost pets and their families. East Bay SPCA is a 501(c)3 non-profit committed to the welfare of dogs and cats in Alameda and Contra Costa Counties. Our mission is to transform the lives of cats and dogs by enriching the human-animal bond through respected and accessible expertise. East Bay SPCA is one of the nation’s oldest humane organizations, in operation since 1874, and receives no funding from any national organizations. You can find more information about East Bay SPCA on our website at www.eastbayspca.org.
Requirements
- Animal care knowledge of domestic animals including breeds, behavior, appropriate care and housing, common health problems, disease symptoms, and handling techniques.
- Minimum one-year experience working with animals, preferably in an animal shelter environment.
- Competence in basic veterinary procedures such as administering vaccinations, medications, performing tests, and venipuncture.
- Must be competent handling dogs and cats of all sizes, ages, and temperaments.
- Requires the ability to leash, walk, and maintain control over large and extra-large dogs, which can include dogs 90 pounds and over.
- Proven organizational skills as well as clear and effective communication skills with coworkers and others.
- Ability to think critically, multi-task and succeed in a fast paced, emotionally charged, environment with a positive attitude while fostering empathy with clients and coworkers.
- Proficient in Microsoft Office applications; familiarity with Shelter Buddy shelter software program desired.
- Treats all animals humanely, with compassion and concern, both on and off the job.
- Reliable transportation required.
- High school graduate or equivalent.
Nice To Haves
- A valid CA driver’s license and evidence of insurability strongly desired.
- Pre-employment background check and drug screening clearance required.
Responsibilities
- Perform routine, daily, animal care tasks (diet preparation, feeding, cleaning, potty breaking, etc.) for all shelter animals.
- Perform preliminary physical examinations on all cats and dogs received, which includes properly completing necessary paperwork.
- Administer vaccines, treatments, medications, and perform venipuncture with antibody/antigen tests as needed.
- Perform initial behavioral evaluations of dogs and cats received, including overall health and behavior evaluations of possible owner surrender animals.
- Observe and document dog and cat behavior and health concerns, reporting abnormalities promptly to appropriate staff.
- Provide exceptional customer service at all times, including during adoption processes, returns, surrenders, and other customer interactions.
- In cooperation with Animal Recruitment Specialist, facilitate the transfer of animals to EBSPCA.
- May assist with training animal care and shelter care volunteers.
- Maintain regular, reliable, and predictable attendance and punctuality.
- Initiate and maintain animal records and notes (paper and electronic) in an organized, systematic manner.
- Provide feedback to supervisory staff regarding animal plans.
- Assist with answering phone calls and replying to e-mail inquiries, as needed.
- Support marketing efforts by promoting programs and services, participating in special events, and soliciting donations.
- Inform and educate customers about responsible pet ownership and general animal care within the scope of East Bay SPCA guidelines.
- Collaborate with Customer Care Associates to introduce potential adopters to available animals, facilitate successful adoption matches, and process adoptions.
- Perform other duties as assigned to support the team and the mission.
Benefits
- Medical and dental benefits are fully covered
- Optional vision coverage
- 401(K) Retirement Plan featuring a 3% company contribution
- Life insurance
- Short-term and long-term disability insurance
- Employee Assistance Program
- Generous paid time off, starting at 120 hours per year, increasing to 160 hours after 5 years, and 200 hours after 10 years
- 80 paid holiday hours annually
- An additional personal holiday after one year
- Waived pet adoption fees
- Discounted veterinary care
- Behavior and training classes
- Up to $75/month public transit/vanpool commuter reimbursement
- Various industry discounts, including Pet Food Express
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
