Animal Care Associate

Humane Colorado•Denver, CO

6h•$21 - $22

About The Position

The Animal Care Associate provides high-quality care for animals, supporting their health, wellbeing, and appropriate handling, while also assisting shelter patrons with adoption counseling and delivering an exceptional patron experience. The work is shared between the Animal Care and Adoptions departments according to operational needs. The role also supports volunteers, coordinates with other departments, contributes to process improvements, and follows safety, training, handling, and transportation protocols. The position may require travel to different work sites.

Requirements

High school diploma or equivalent.
Ability to work independently while following specific procedures and protocols.
Ability to meet project timelines, accomplish multiple tasks, and remain flexible in a dynamic work environment.
High level of personal responsibility, attention to detail, and punctuality.
Strong interpersonal communication skills and ability to work effectively in a team environment.
Strong customer service skills.

Nice To Haves

Experience working with and handling animals in a shelter or similar environment.
Ability to work in fast-paced, high-noise-volume, and high-stress work environments.
General knowledge of companion animal breeds and animal welfare.
Experience providing a high level of service to customers.
Experience working with database programs or proficiency with Microsoft Office programs.
If driving a company vehicle, a valid driver's license with an insurable driving record.

Responsibilities

Deliver high-level customer service to patrons; greet, interact with, and provide information to them.
Meet with potential adopters to gather and provide information that supports the adoption process.
Review and complete adoption paperwork.
Enter and document information to update animal records.
Handle and move animals and facilitate interactions between animals and patrons.
Clean and maintain adoption counseling rooms and areas.
Thoroughly clean and sanitize animal kennels and other work areas.
Provide care for animals and support their health and appropriate handling.
Monitor kennel signage and room PPE requirements for appropriate and accurate use.
Assist with contagion exposure management, contagion prevention, and grooming tasks as needed.
Answer volunteer questions, provide in-the-moment training and coaching, and address concerns.
Interact with other departments and assist with additional services.
Monitor food and maintain supplies.
Perform or assist with equipment maintenance.
Contribute to and lead initiatives to improve processes and procedures.
Follow safety, training, handling, and transportation protocols to maintain a safe environment for animals, the public, volunteers, and employees.
Wear required identification and use personal protective clothing and safety equipment as defined by policies and procedures.
Perform euthanasia and related tasks.
Communicate and collaborate professionally and respectfully with employees, the public, and business partners, and support a positive team environment.