Remote Animal Care Assistant (Seasonal)
About The Position
VetWise (formerly Smart.Vet) is a provider of telehealth services in the veterinary industry, offering innovative solutions to pet care. Our mission is to deliver accessible, high-quality care to pets and their owners through a virtual environment. Over 70% of pet health concerns can be effectively addressed through virtual consultations, allowing us to provide timely and convenient care. We are dedicated to collaborating with animal hospitals by enhancing their in-person services, extending care availability and easing the workload on brick-and-mortar practices. Our goal is to support overburdened hospitals by providing patient care when it's needed most, whether during regular hours or after. We’re not here to compete—we're here to collaborate. While we've grown, we maintain a "mom and pop" culture and mentality, valuing personal relationships, and fostering a close-knit, supportive work environment. VetWise is expanding and seeking seasonal part-time passionate, remote ACAs to join our growing team in Ontario over our busy summer months! This role allows you to utilize your ACA skills to support pet owners, enhance access to care, and reduce the workload for veterinary hospitals.
Requirements
- Previous experience in a veterinary clinic or animal care setting
- Strong communication and customer service skills
- Ability to multitask and stay organized in a remote setting
- Must be comfortable using technology (Google Suite, chat tools, Slack, etc.)
- Based in Ontario with a quiet, dedicated home workspace and reliable internet
- Wednesday, Thursday day and or Saturday/Sunday day shifts required.
- Estimated 15-20 hours per week.
Nice To Haves
- Previous experience as an RVT but are no longer registered is an asset
- Pharmaceutical knowledge is an asset
Responsibilities
- Support clients during virtual consultations by assisting with follow-up tasks
- Call in prescriptions to partner clinics or pharmacies as directed by the veterinary team
- Coordinate in-person care by locating suitable clinics for patients who require hands-on treatment
- Accurately document interactions and updates within our internal system for continuity of care
- Work closely with veterinarians and RVTs to ensure all patient needs are met efficiently, while supporting the RVT team to enhance their effectiveness in client interactions and availability for phone support
Benefits
- Work remotely from anywhere in Ontario
- Be part of a mission-driven, people-first team
- Support the veterinary community without burnout
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
No Education Listed
