Animal Care Assistant I - Call Center

Pima County • Tucson, AZ

11h • Onsite

About The Position

Pima Animal Care Center (PACC) is looking to hire an Animal Care Assistant I in our onsite Pet Resource call center. This is an administrative role where you will be answering a high call volume and field all incoming calls to the shelter. This will include owners seeking resources to keep their pets, schedule animal surrender appointments and receive calls from the public reporting alleged animal misconduct. In this fast-paced role, you will dispatch Animal Care Field Officers and provide resources to those in distress. If you love helping animals and enjoy working in a fast-paced call center, this position is for you. PACC is open 7 days a week. All positions are required to work mornings, evenings, weekends and some holidays. Schedule rotation is also required. This team currently works four ten-hour shifts from 5:00 am - 3:00 pm and 11:00 am - 9:00 pm, ability to work all shifts is required. Training hours may differ and are subject to change.

Requirements

• High school diploma or General Education Development (G.E.D.) certificate
• Qualifying education and experience must be clearly documented in the "Education" and “Work Experience" sections of the application. Do not substitute a resume for your application or write "see resume" on your application.

Nice To Haves

• Minimum six (6) months experience as a dispatcher and/or an administrative role
• Minimum one (1) year experience providing customer service
• Bilingual (English/Spanish)

Responsibilities

• Handles a high volume of live calls with members of the public while also monitoring and maintaining multiple voicemail inboxes
• Responds to public and staff inquiries via phone or email and provides information to resolve problems regarding pet ownership or various crisis situations
• Maintains specialized databases, inputs and retrieves data while also keeping thorough records
• Demonstrates exemplary customer service
• Coordinates, schedules and manages appointments on behalf of community members surrendering their pets to PACC
• Coordinates and communicates program activities with other units within the department
• Approves and distributes grant funding on behalf of qualifying applicants for services provided by partnered organizations or businesses
• May act as program/department representative at community events providing various program resources and information to pet owner’s facing hardships
• May train new employees

Benefits

• competitive salaries
• generous health insurance coverage
• retirement plans
• flexible work schedules
• a generous family leave policy
• wellness programs
• opportunities for professional advancement through training programs, workshops, and educational reimbursement programs
• County-wide employee recognition program

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 1,001-5,000 employees