Animal Assistance and Transport Programs Manager

Arizona Humane Society • Phoenix, AZ

1d • Onsite

About The Position

The Arizona Humane Society is seeking a full time Animal Assistance and Transport Programs Manager to join our team at our Papago Park Campus. This position works Monday through Friday, 8:30 AM–5:00 PM, and offers an exciting opportunity for a strong, compassionate leader to make a meaningful impact in the lives of animals and the communities we serve. If you're ready to lead with purpose, keep reading!

Day in the Life:
The Animal Assistance & Transport Programs Manager will lead the day-to-day operations of our Animal Assistance, Rescue, and Transport Programs. This role oversees programs that provide critical services to pets and pet owners in need, coordinates animal intake and movement, and strengthens rescue and transport partnerships to help connect animals with appropriate placement opportunities. In this role, you will develop and implement programs, policies, and procedures that improve operational efficiency and expand the impact of AHS services. You will build and maintain strategic local and national partnerships, monitor program performance and capacity, manage budgets and financial reporting, and identify opportunities to improve service delivery. This position also plays an important role in supporting grants and ensuring program compliance while working collaboratively across departments and with community partners. The ideal candidate is a strong, collaborative leader who is passionate about animal welfare and developing high-performing teams. You will recruit, train, coach, and support staff while providing clear leadership and guidance, addressing operational challenges, and ensuring an exceptional experience for both internal and external customers. Strong relationship-building skills, sound judgment, and a commitment to innovation, compassion, and excellence are essential to success in this role.

Requirements

• Bachelor's degree in Business Administration or a related field preferred
• Certified Animal Welfare Administrator (CAWA) certification preferred
• Valid driver's license
• 5+ years' experience in animal welfare leadership or related field.
• Demonstrated track record in leading and developing large teams.
• Strategic thinker who excels in fast-paced environment and can translate complex concepts into actionable plans and programs.
• A self-starter who can lead multiple priorities under pressure and lead with a sense of urgency.
• Critical, creative and innovate thinker is a must.
• Experience in customer experience, customer lifecycle, CRM.
• Strong budgeting, performance management, and financial analysis skills
• Exceptional communication skills with the ability to speak, read, write, and understand English
• Must pass pre-employment drug and background screening.

Nice To Haves

• Bilingual in Spanish is a plus.

Responsibilities

• Lead the day-to-day operations of our Animal Assistance, Rescue, and Transport Programs.
• Oversee programs that provide critical services to pets and pet owners in need.
• Coordinate animal intake and movement.
• Strengthen rescue and transport partnerships to help connect animals with appropriate placement opportunities.
• Develop and implement programs, policies, and procedures that improve operational efficiency and expand the impact of AHS services.
• Build and maintain strategic local and national partnerships.
• Monitor program performance and capacity.
• Manage budgets and financial reporting.
• Identify opportunities to improve service delivery.
• Support grants and ensure program compliance.
• Work collaboratively across departments and with community partners.
• Recruit, train, coach, and support staff.
• Provide clear leadership and guidance.
• Address operational challenges.
• Ensure an exceptional experience for both internal and external customers.

Benefits

• Competitive salary
• Generous PTO program
• Up to 8 paid holidays per year
• 401(k) with employer contribution
• Medical, Dental and Vision Plans
• Employment with AHS may qualify you for the Public Service Loan Forgiveness (PSLF) program!
• Discounts on veterinary services and other pet perks!

What This Job Offers

• Job Type: Full-time
• Career Level: Manager